The Warm Home Discount Scheme

npower's Warm Home Discount

What is the Warm Home Discount?

The government and energy suppliers are running a scheme to help those at risk from fuel poverty in England, Scotland and Wales get a rebate from their electricity bill.

If you are eligible, the Warm Home Discount will offer you a benefit of £140 (inclusive of VAT) against your electricity bill in 2017/18.

How does the Warm Home Discount work? open/close 

As a leading energy company, we understand the effect rising prices can have on customers who may need additional support.

The Warm Home Discount scheme is there to help people who may be struggling to keep up with their energy payments. It provides an annual rebate to the electricity bills of UK homes that could be at risk of fuel poverty.

Some customers, known as the Core Group, are automatically entitled to a rebate under the government scheme. Others, known as the Broader Group, are entitled to a rebate if they get certain benefits, like Income Support, or meet other criteria, such as having a low household income.

Am I eligible for the Warm Home Discount? open/close 

Some customers are automatically entitled to the Warm Home Discount and will be contacted by the government directly.

But even if your circumstances mean you’re not in this Core Group, we still want to help. Check to see if you fall into the Broader Group below, as you may still qualify for a Warm Home Discount.

What is the Warm Home Discount Core Group? open/close 

You may be part of the Core Group if on the qualifying date you were getting the:

  • Guarantee Credit element of Pension Credit (even if you get Savings Credit as well)

If you are, you don’t have to do anything to apply for your Warm Home Discount because the Department for Work and Pensions will contact you directly over the winter of 2017/18.

If you haven’t been contacted, but think you do you qualify, you should call the government’s Warm Home Discount contact number on 0345 603 9439, Monday to Friday, 8:30am to 4:30pm.

What is the Warm Home Discount Broader Group? open/close 

You may be eligible for npower’s Broader Group Warm Home Discount if you receive any of the following:

  • Income Support
  • Income-based Jobseeker's Allowance
  • Income-related Employment and Support Allowance (ESA)
  • Universal Credit
  • Or have a gross annual household income of less than £16,190

and you also have one of the following:

  • Parental responsibility for a child aged 5 or under
  • Child Tax Credit
  • Disabled Child Premium or Element
  • Disability, Enhanced Disability or Severe Disability Premiums
  • Disability Living Allowance (for an adult or child within the household) or Personal Independence Payments (PIP)
  • Long term Incapacity Benefit
  • Pensioner Premium, Higher Pensioner Premium or Enhanced Pensioner Premium

How to apply for the Warm Home Discount? open/close 

If you’re in the Core Group you won’t need to do anything to apply. But for the Broader Group rebate you will need to apply online using our Warm Home Discount application form.

Alternatively, you could call our Warm Home Discount phone number, on 0808 172 6999 or 0330 100 8669 (text phone 0800 413 016).

View call charge information

You’ll need to provide us with a declaration that you meet the Warm Home Discount eligibility criteria that we’ve mentioned above, and you may also need to give us written evidence before you can get your rebate.

Make sure you apply as early as you can, because the scheme may close once we have reached the limit of people we can help each year.

Do I need to apply for the Warm Home Discount scheme every year? open/close 

Yes, you need to reapply each year and you’ll also need to provide us with another declaration if you are in the Broader Group.

How will I find out if my Warm Home Discount application has been successful? open/close 

You will either receive confirmation as part of completing the application or a confirmation by email or in writing.

When is the Warm Home Discount paid? open/close 

The rebate should be applied to your bill (or sent as a voucher if you are a prepayment customer) by the end of March 2018.

How will I receive my discount? open/close 

Prepayment Customers:

As a pre-payment customer, you will receive your £140 rebate as a Post Office voucher, which you can then take to any branch of the Post Office and use to top-up your prepayment key.

Credit Customers:

You will receive your £140 discount as a line item on your bill. If you receive a bill close to the payment period during March or April 2018 which doesn't show your rebate you will receive it on your following bill.

I don’t qualify for the Warm Home Discount. How else can npower help? open/close 

Even if you don't qualify for the Warm Home Discount, there are still ways npower can help you with your energy costs. We offer a wide range of programmes for customers who need support, from bespoke payment terms and debt relief, to free energy saving products and safety checks.

The npower Energy Fund is there to help people who are struggling to pay their bills to regain a hold on their finances. It offers grants to our domestic customers to help them clear gas and electricity arrears.

The npower Macmillan Fund can help people living with cancer by capping their energy bills and even writing off debt.

We also offer free gas safety checks to homeowners who receive benefits.