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Our prices are changing

If you’re on one of our standard variable tariffs, our gas and electricity prices will be changing on 1 April 2021 in line with Ofgem’s default tariff price cap. Find out why and how it affects you.

View price change details

Coronavirus (COVID-19)

We’re taking all necessary measures to help ensure the safety of our customers and employees.

Find out what we're doing about the coronavirus

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Account management

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Don't have an account?

Here are some things you can do without one

‍ Send a meter reading‍ Make a payment‍ Tell us you're moving home‍ Is your tariff ending? ‍ Get a Smart meter ‍ Report energy theft

Home and energy guides 

We’ve put together some handy guides to help you with your everyday energy management.

Energy saving guides
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Questions we get asked

View all FAQs

Community activity

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Warm Home Discount

Find out if you're eligible for an annual benefit of £140 (Inclusive of VAT) on your electricity bill, with the Warm Home Discount scheme.

Learn more about Warm Home Discount

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ECO scheme 

You could qualify for free home improvements under the Energy Company Obligation (ECO) scheme. See if you're eligible in just a few easy steps.

Go to ECO scheme

We're supporting the Service with Respect campaign 

npower is proud to support the new ‘Service with Respect’ campaign from the Institute of Customer Service. This combats the abuse and anti-social behaviour experienced by essential workers in customer-facing roles.

Learn more about the Service with Respect campaign  

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