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Coronavirus (COVID-19)

We’re taking all necessary measures to help ensure the safety of our customers and employees.

Find out what we're doing about the coronavirus

Why choose npower?

Switch to npower

Switching to npower is simple. We'll contact your current supplier and let them know you're moving your energy supply so you don't have to do a thing.

Find out more about switching

Account Management

Do it online

Activate your online account and get access to your energy on the go. From viewing a bill to checking your usage, it's simple and secure.

Find out more about an online account

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Help and support 

Do what you need to do with your bills, payments and meter readings. And find more help if you need it.

Go to help and support

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Account management

Manage your account

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Don't have an account?

Here are some things you can do without one

Send a meter reading Make a payment Tell us you're moving home Is your tariff ending? Get a Smart meter Report energy theft

Home and energy guides 

We’ve put together some handy guides to help you with your everyday energy management.

Energy saving guides

Community activity

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Warm Home Discount

Find out if you're eligible for an annual benefit of £140 (Inclusive of VAT) on your electricity bill, with the Warm Home Discount scheme.

Learn more about Warm Home Discount

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ECO scheme 

You could qualify for free home improvements under the Energy Company Obligation (ECO) scheme. See if you're eligible in just a few easy steps.

Go to ECO scheme

We're supporting the Service with Respect campaign 

npower is proud to support the new ‘Service with Respect’ campaign from the Institute of Customer Service. This combats the abuse and anti-social behaviour experienced by essential workers in customer-facing roles.

Learn more about the Service with Respect campaign  

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