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The Ofgem price cap

On 5 February the energy regulator, Ofgem, announced an increase in the price cap for customers on standard variable rates from 1 April 2021.

This means our gas and electricity prices have now changed for customers on our standard variable tariffs. You don’t need to do anything - if you’re affected you’ll have received a letter around the end of February, telling you all you need to know.

Coronavirus (COVID-19)

We’re taking all necessary measures to help ensure the safety of our customers and employees.

Find out what we're doing about the coronavirus

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Home and energy guides 

We’ve put together some handy guides to help you with your everyday energy management.

Energy saving guides

We're supporting the Service with Respect campaign 

npower is proud to support the new ‘Service with Respect’ campaign from the Institute of Customer Service. This combats the abuse and anti-social behaviour experienced by essential workers in customer-facing roles.

Learn more about the Service with Respect campaign  

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