Coronavirus (COVID-19)

We're in a position where we can start installing Smart meters again, so you can now book your appointment, or register your interest. When our meter operatives install Smart meters, they work to government safety recommendations and follow social distancing and hygiene guidelines. To talk about your new in-home display, or tailored energy efficiency guidance, they'll phone you from their van to limit the time they're in your home.

Find out about Smart installations and coronavirus

Why should I get a Smart meter?

  • No more estimated bills - you'll only be billed for the energy you've used*
  • Your Smart meter comes at no extra cost
  • Make it easier to see where you could save money

*Unless there's a problem collecting a reading

What is a Smart meter? 

A Smart meter is the next generation of gas and electricity meter. It records the energy you use and automatically sends it to us and to a handheld Smart Energy Display (SED) in your home.

Put your SED somewhere where you can keep an eye on it and it’ll give you an idea of what you’re paying for your energy.

Woman checking her energy usage online

Getting your Smart meter 

  1. Check your eligibility online
  2. Choose a date and time that suits you for your Smart meter installation
  3. Our engineer will install your Smart meter and show you how your Smart Energy Display works

Get your Smart meter

Man booking a Smart meter installation on a tablet device

About the installation 

When we come to install your Smart meters, we’ll work to the Ofgem-approved Smart Meter Installation Code of Practice .

You (or another adult) need to be there with the installers the whole time, even if your meter is outside.

It can take up to two hours to complete your installation. For safety reasons, we may need to switch off your gas and electricity supply for about 30 minutes each, even if we're only installing a gas Smart meter. So please choose a date and time when you can be without power for this long.

Smart electricity meter on wall

Help make Britain energy smart 

Smart meters will benefit Britain and the environment by:

  • Helping make us all more energy efficient
  • Cutting carbon emissions and helping to tackle climate change
  • Making our gas and electricity supply more reliable
View of British town from above

Get your Smart meter

Join millions of other households with a Smart meter and make it easier to see where you could save money. Find out more about Smart meters.