How to book your Smart meter appointment
Check your eligibility, then pick a time and date that suits you to join millions of other households taking control of their energy.
What is a Smart meter?
A Smart meter is the next generation of gas and electricity meter. It records the energy you use and automatically sends it to us and to a handheld Smart Energy Display (SED) in your home.
Put your SED somewhere where you can keep an eye on it and it’ll give you an idea of what you’re paying for your energy.
Getting your Smart meter
Check your eligibility online
Choose a date and time that suits you for your Smart meter installation
Our engineer will install your Smart meter and show you how your Smart Energy Display works
About the installation
When we come to install your Smart meters, we’ll work to the Ofgem-approved.
You (or another adult) need to be there with the installers the whole time, even if your meter is outside.
It can take up to two hours to complete your installation. We'll need access to your electricity meter and your power will be turned off for about 30 minutes - even if we're only installing a gas Smart meter.