You could get Smart and win up to £1000* worth of free energy
Book your Smart meter installation with us and you could be one of the lucky npower customers who will win up to £1000* worth of free energy.
Getting your Smart meter
- Answer a few questions about your home to check if we can fit a Smart meter
- Pick a time and date that suits you
- Check your contact details are up to date so we can get in touch with you
- Choose how regularly you'd like us to collect your data
- Log in to your online account to book your Smart meter appointment - if you don’t have one, you can use your account number. It only takes a few minutes.
Prize Draw Entry
Book your gas and electric Smart meter installations with us and you could be one of five lucky npower customers who will win up to £1000* worth of free energy. Opt in below, get your Smart meters installed before the 31 December 2018, remain an npower customer for both fuels and you'll receive an email to enter our draw**.
Book your install and receive prize draw email
*Also available to single fuel electric (no mains gas) customers who could win up to £500. Not available to single fuel gas or other single fuel electric customers. Subject to Smart meter eligibility. Terms and conditions apply.
**By choosing to “Book your install and receive the prize draw email”, you consent to us emailing you with information on how to enter the prize draw and the related terms and conditions. If you are already an npower customer your current consent preferences will not be changed. This consent won’t have any impact on any consents you may already have given us. You can withdraw your consent at any time. See the section on “Your rights relating to the personal information we hold about you” then “Right to withdraw Consent” in our privacy policy (also available by calling 0800 073 3000).
Terms and conditions
1. The prize draw is open to npower residential customers taking both gas and electricity (or single fuel electricity with no mains gas) having a smart meter installed for both gas and electricity (or electricity only (as applicable)) by npower between 26 October and 31 December 2018 (inclusive), except employees of the Promoter, their families, agents or any third party directly associated with administration of the prize draw. Participants must be live on supply for both gas and electricity (or electricity only (as applicable)) with npower at 23:59 on 31 December 2018 and have had their meter(s) installed to be entered into the prize draw. Please note that eligibility criteria (such as whether or not npower are currently installing smart meters in your area and whether or not your property is suitable (for example, meters won’t be installed if there is anything blocking access to the meter(s) applies). In some cases ineligibility may only be identified when npower attempt installation at your property. If a temporary technical fault prevents installation before 31 December 2018 you will still be entered into the draw.
2. All entries must be submitted via a link to npower.com emailed to selected customers who have booked their installation appointment and only one entry per household is permitted.
3. The Promoter accepts no responsibility for entries not successfully completed due to a technical fault, technical malfunction, computer hardware or software failure, satellite, network or server failure of any kind.
4. 5 winners will be chosen by random draw performed by a computer process on 15 February 2019 ("Draw Date").
5. Providing that they continue to be supplied by npower for the relevant fuel(s) and period, the winners will receive 12 monthly bill credits of £83.34 (or £41.67 in the case of single fuel electricity customers) starting on 1 March 2019. Credits will be applied to the gas and/or electricity account as determined by the Promoter. If a winner switches supplier for both gas and electricity (or electricity only in the case of single fuel electricity customers) they will not receive any credits that they have not already received before they switch away from npower.
6. The winners will be notified by email, telephone or post (using the details npower hold on your account) before 25 February 2019. If a winner does not respond to the Promoter within 14 calendar days of being notified by the Promoter, then the winner's prize will be forfeited and the Promoter will be entitled to select another winner in accordance with the process described above.
7. The prizes for the winners are non-exchangeable, non-transferable and no cash alternatives are offered.
8. The Promoter reserves the right to replace the prizes with alternative prizes of equal or higher value if circumstances beyond the Promoter's control makes it necessary to do so.
9. The decision of the Promoter regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it.
10. The winners’ names and counties can be obtained by sending a stamped addressed envelope to: Prize Draw, Marketing Department, npower, Princes Way, Solihull, B91 3ES within 30 days after the date of the closing date of the prize draw. npower are relying on ‘legitimate interests’ as the lawful grounds for use of the winner’s personal data in this way (this is where npower use your personal information for our normal business purposes where the benefits of doing so are not outweighed by your fundamental rights or freedoms). You have a right to object to this type of processing. See the section on “Your rights relating to the personal information npower hold about you” then “Right to object” in our Privacy Policy, a copy of which can be seen at: www.npower.com/about-npower/privacy-policy.
11. Participants have accepted and agreed to be bound by these terms and conditions upon entry. The Promoter reserves the right to refuse entry, or refuse to award the prize to anyone in breach of these terms and conditions.
12. The Promoter reserves the right to hold void, cancel, suspend, or amend the promotion where it becomes necessary to do so.
13. The winner may be asked to participate in publicity relating to this promotion.
14. The prize draw will be governed by English law and entrants to the prize draw submit to the jurisdiction of the English courts.
15. The Promoter of this prize draw is Npower Limited of Windmill Hill Business Park, Whitehill Way, Swindon, SN5 6PB (‘npower’).
2. All entries must be submitted via a link to npower.com emailed to selected customers who have booked their installation appointment and only one entry per household is permitted.
3. The Promoter accepts no responsibility for entries not successfully completed due to a technical fault, technical malfunction, computer hardware or software failure, satellite, network or server failure of any kind.
4. 5 winners will be chosen by random draw performed by a computer process on 15 February 2019 ("Draw Date").
5. Providing that they continue to be supplied by npower for the relevant fuel(s) and period, the winners will receive 12 monthly bill credits of £83.34 (or £41.67 in the case of single fuel electricity customers) starting on 1 March 2019. Credits will be applied to the gas and/or electricity account as determined by the Promoter. If a winner switches supplier for both gas and electricity (or electricity only in the case of single fuel electricity customers) they will not receive any credits that they have not already received before they switch away from npower.
6. The winners will be notified by email, telephone or post (using the details npower hold on your account) before 25 February 2019. If a winner does not respond to the Promoter within 14 calendar days of being notified by the Promoter, then the winner's prize will be forfeited and the Promoter will be entitled to select another winner in accordance with the process described above.
7. The prizes for the winners are non-exchangeable, non-transferable and no cash alternatives are offered.
8. The Promoter reserves the right to replace the prizes with alternative prizes of equal or higher value if circumstances beyond the Promoter's control makes it necessary to do so.
9. The decision of the Promoter regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it.
10. The winners’ names and counties can be obtained by sending a stamped addressed envelope to: Prize Draw, Marketing Department, npower, Princes Way, Solihull, B91 3ES within 30 days after the date of the closing date of the prize draw. npower are relying on ‘legitimate interests’ as the lawful grounds for use of the winner’s personal data in this way (this is where npower use your personal information for our normal business purposes where the benefits of doing so are not outweighed by your fundamental rights or freedoms). You have a right to object to this type of processing. See the section on “Your rights relating to the personal information npower hold about you” then “Right to object” in our Privacy Policy, a copy of which can be seen at: www.npower.com/about-npower/privacy-policy.
11. Participants have accepted and agreed to be bound by these terms and conditions upon entry. The Promoter reserves the right to refuse entry, or refuse to award the prize to anyone in breach of these terms and conditions.
12. The Promoter reserves the right to hold void, cancel, suspend, or amend the promotion where it becomes necessary to do so.
13. The winner may be asked to participate in publicity relating to this promotion.
14. The prize draw will be governed by English law and entrants to the prize draw submit to the jurisdiction of the English courts.
15. The Promoter of this prize draw is Npower Limited of Windmill Hill Business Park, Whitehill Way, Swindon, SN5 6PB (‘npower’).
