How to book your Smart meter appointment
Check your eligibility, then pick a time and date that suits you to join millions of other households taking control of their energy.
Coronavirus (COVID-19)
We’re working with the government, industry regulator and health organisations to make sure we follow the very latest advice and are as prepared as we can be. Our priority remains keeping all our customers on supply and helping people to stay safe. Because of the current situation, we have decided to cancel all Smart meter installation appointments and we won't be taking any new bookings at the moment.
Why should I get a Smart meter?
- No more estimated bills - you'll only be billed for the energy you've used*
- Your Smart meter comes at no extra cost
- Make it easier to see where you could save money
*Unless there's a problem collecting a reading
What is a Smart meter?
A Smart meter is the next generation of gas and electricity meter. It records the energy you use and automatically sends it to us and to a handheld Smart Energy Display (SED) in your home.
Put your SED somewhere where you can keep an eye on it and it’ll give you an idea of what you’re paying for your energy.
Getting your Smart meter
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Check your eligibility online
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Choose a date and time that suits you for your Smart meter installation
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Our engineer will install your Smart meter and show you how your Smart Energy Display works
About the installation
When we come to install your Smart meters, we’ll work to the Ofgem-approved .
You (or another adult) need to be there with the installers the whole time, even if your meter is outside.
It can take up to two hours to complete your installation. We'll need access to your electricity meter and your power will be turned off for about 30 minutes - even if we're only installing a gas Smart meter.
Help make Britain energy smart
Smart meters will benefit Britain and the environment by:
- Helping make us all more energy efficient
- Cutting carbon emissions and helping to tackle climate change
- Making our gas and electricity supply more reliable
