Know your Smart energy display

Your Smart energy display is the key to understanding your Smart meter. It quickly and easily shows you how much energy you’re using and how much it’s costing.

The more you use your Smart energy display, the more it can help you save energy and money.
 
Engineer explaining how to use a Smart energy display

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Watch How to use your Smart meter

Smart Energy Display user guides

User Guide for your Smart Energy Display if it has buttons and was installed before 2017 (PDF, 565KB)

User Guide for your Smart Energy Display if it has buttons and was installed during or after 2017 (PDF, 1557KB)

User Guide for your Smart Energy Display if it's touchscreen (PDF, 2856KB)

 

Accessible in-home display for the blind and partially sighted

This RNIB Tried and Tested in-home display speaks the contents of each screen. It shows you how much energy you're using in pounds and pence or kWh, and can help you save money.

‍ Accessible in-home display user guide (PDF, 846KB)

Tips to help save energy and money

Your Smart meter means no more estimated bills* and better visibility of the energy you use and pay for.

Here are three easy steps to monitoring your energy use:

1. Try looking at your display when only essential electrical appliances like your fridge are running. This shows you your standard electricity use.

2. Now turn on other appliances to see how they affect your standard use. You’ll see what it costs to wash your clothes, boil the kettle or dry your hair.

3. You can then make more informed decisions about the electricity you use, like how often to use your dishwasher or tumble dryer.

Don’t forget

We can help show you how and where to save money by reducing wasted energy when you choose Super Smart and consent to half-hourly data.

‍More energy saving tips *You'll only receive an estimated bill if there's a problem collecting a reading.

Please take a few minutes to tell us about your Smart meter experience. We’d like to hear your thoughts on how you were contacted, how the installation went and anything else that would help improve things.

Give us your feedback online

We have commissioned an independent research agency, Facts International, to speak to our customers to ensure we are delivering a great customer experience – as well as to ensure that we’re fitting Smart meters in line with the Smart Meter Installation Code of Practice. Facts will be calling many of our customers soon after their meters are installed. Your help is appreciated. View more information on the code.