Sorry, you can’t book a Smart meter appointment right now

npower is now part of the E.ON group. Our customers are gradually being moved over to become customers of E.ON Next, and we aren’t currently taking Smart meter bookings on npower.com. We’ll keep you informed about your move to E.ON Next, and once it’s complete E.ON Next will contact you when they're installing Smart meters in your area.  

More about npower and E.ON Next  

Smart Meter Installation Code of Practice

When we come to install your Smart meters we’ll work to the Ofgem-approved Smart Meter Installation Code of Practice.

This ensures a high standard of service throughout the installation process. We’ll explain the benefits and show you how to get the best from your Smart energy display.

  • New licence conditions for energy suppliers
  • Installer training and certification
  • Customer communications; before during and after installation
  • Appointment handling
  • Guidelines on how vulnerable customers should be considered