Landlords, letting agents and housing associations
If you are a landlord, letting agent or work for a housing association, you will need to let us know when a tenant is moving in or out.
Tell us when a tenant is moving
It's easy to tell us when there’s someone moving in or out of a property. If it's a business paying for the energy at the property, we'll need you to contact our Business Movers Team.
Otherwise, you're in the right place. It's helpful to give us around 2 days' notice and have the following information to hand:
Other things you might be interested in
It can be stressful, but by moving online, using our handy guides or reading our FAQs, moving your energy couldn't be easier.
Following our easy, five-step guide to moving home will help make the move even easier.
When you move, your boiler care won't automatically come with you. You'll need to contact our dedicated team directly.