Problems with your gas supply

If you smell gas

If you smell gas or are concerned about gas safety, please call the Gas Emergency Service on 0800 111 999 or refer to our page about gas leaks.

If you have no gas supply

If you think you’ve lost the gas supply to your gas appliances, first check that your gas meter is displaying ‘ON’ rather than ‘OFF’. If your meter is displaying ‘ON’ and you’re still not receiving a gas supply to your appliances, please call the Gas Emergency Service on 0800 111 999.

Gas Transporters

The National Grid is responsible for the majority of the pipelines that run underground and get the gas to your home. Although in some areas of the country, particularly rural areas, Independent Gas Transporters (IGT) maintain the pipes and pipe networks. It’s estimated that 1 million homes are supplied by IGT’s.

If the M number shown on your bill is 10 digits long and begins with 74 through to 77, you are supplied by an IGT. Use the table below to find out which IGT transports gas to your property.

If you need to know, you can use the table below to find out which independent gas transporter delivers the gas to your property.

IGT Name and Address First eight characters of the M Number Range From: First eight characters of the M Number Range To:
British Gas Connections Ltd, 30 The Causeway, Staines, Middlesex, TW18 3BY. 74400001 74550000
ES Pipelines Ltd, Old Pump House, Elmer Works, Hawks Hill, Leatherhead, Surrey, KT22 9DA. 74900001 74930000
The Gas Transportation Company Ltd, Woolpit Business Park, Woolpit, Bury St Edmunds, Suffolk, IP30 9UQ. 74250001
75300001
76000000
74400000
75500000
76399999
Independent Pipelines Ltd, Ocean Park House, East Tyndall Street, Cardiff, CF24 5GT. 74000001
75000001
76400000
76543215
74250000
75300000
76543213
76753605
Mowlem Energy Ltd, 2 Redwood Court, Peel Park, East Kilbride, Glasgow, G74 5PF. 74980001 74995000
Quadrant Ltd, Ocean Park House, East Tyndall Street, Cardiff, CF24 5GT. (Formerly East Midlands Pipelines Ltd.) 74850001 74900000
Scottish Power Gas Ltd, St Vincent Crescent, Glasgow, G3 8LB. 74650001 74750000
SSE Pipelines Ltd, 55 Vastern Road, Reading, Berkshire, RG1 8BU. 74750001
75510001
74800000
75550000
United Utilities Network Ltd, 12th Floor, Oakland House, Talbot Road, Stretford, Manchester, M16 0HQ. 74930001 74950000
United Utilities Pipelines Ltd, PO Box 3010, Links Business Park, Fortram Road, St Mellons, Cardiff, CF3 0DS. 74950001 74980000
Utility Grid Installations Ltd, Mount Stuart House, Mount Stuart Square, Cardiff, CF10 5FQ. 74995001
75500001
74999499
75510000

In all other cases gas is transported to your property by National Grid, National Grid House, Warwick Technology Park, Warwick, CV34 6DA.