## 1. Electricity digital meter: single rate

1. First, just check your meter doesn’t say ‘Multirate’ anywhere within the large grey writing at the top - if it does, you need the digital meter: two rate instead.
2. For a single rate meter simply write down the five numbers as you read them from left to right, including any zeros at the start. Here, this one says: 21138.

## 2. Electricity digital meter: two rate

1. First, just check your meter says ‘Multirate Single Phase Watt Hour Meter’ along the top – if it doesn’t, you need the digital meter: single rate instead.
2. For this meter type, you need to take two readings – reading ‘1’ and ‘2’. The display will alternate between the two regularly, and you can tell which is which by the number on the left hand side.
3. Simply write down the numbers from left to right, including any zeros at the start, and for best results take your reading between 10am and 10pm. Ignore any numbers that appear when the letter ‘t’ is showing – you don’t need these.
4. Either ‘1’ or ‘2’ reading will be flashing – enter this one into the ‘Electricity (Day/Normal)’ box on the meter reading form. Then just enter the other into the ‘Electricity (Night/Low)’ box. Here, reading ‘1’ is 19937 and reading ‘2’ is 11362.

Please note rate numbers can vary depending on your meter make and model.

## 3. Electricity mechanical digital meter

### Single rate meter

1. Just write down the numbers as you read them from left to right. Include any zeros at the start, but ignore the red numbers and any that come after the decimal point. Here, the reading is: 63287.

### Two rate meter

1. The two dials will either be labelled normal and low, or day and night. Read both the same as the single rate meter, but make sure you take the readings between 7am and midnight.
2. Enter the low/night reading in the ‘Electricity (Night/Low)’ box, and the normal/day reading in the ‘Electricity (Day/Normal)’ one. Here, the low/night reading is 47428, and the normal/day reading is 06019.

## 4. Electricity mechanical dial meter

1. This type of meter may look tricky, but we’ve made it easy for you.
2. Start by ignoring the red dials – you don’t need those. Then read the black dials from left to right, and include any zeros. When the point is in between two figures, just give us the lowest one.
3. So if it’s between 0 and 1, write down 0. But if it’s between 0 and 9, write down 9.
4. Use a pen and paper to write the numbers and underline any where the pointer is right at the top. If any of these underlined numbers are followed by a 9, simply subtract one from that number to get your reading. Here, the reading is: 00920.

Send us regular meter readings and we can give you more accurate bills.

## Set up meter read reminders

We can send reminders by email or SMS when it’s time to read your meter, so you don’t have to worry. And you get more accurate bills for every reading you send.

See all the FAQs