Common questions on how to view bills, update account details and more

Your online account

  1. How do I manage my account online?
  2. Activate your online account
  3. Log in to your online account

Updating account details

  1. Update your account details
  2. How do I change my email address?
  3. How do I update my bank details online?

I've forgotten my details

  1. Where can I find my account number?
  2. I've forgotten my password, how can I choose a new one?
  3. I've forgotten my username, how can I find out what it is?

Managing bills online

  1. View your bills online
  2. How do online bills work?
  3. Download our smartphone application

Related actions

Register for an online account
View your bill online
Make a payment
Send a meter reading

Did you know that you can manage your account online and resolve common issues quickly?

  • Manage payments
  • Download bills
  • Set up meter reading reminders
  • Provide meter readings
  • View bills
  • Change Direct Debit

Log in to your account

New to your npower online account?

Activate your account now - it's easy and only takes a couple of minutes. All you need is your account number. You’ll find it on your bill, or in emails and letters we’ve sent you.

Activate your account now

Can't find your answer online?

To get you to the right person faster, please have your account number handy when you contact us.

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Related sections and actions

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Help and support 

Do what you need to do with your bills, payments and meter readings. And find more help if you need it.

Go to help and support

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What do you want to do? 

Home and energy guides 

We've put together some handy guides to help you with your everyday energy management.

View our guides