Did you know that you can manage your account online and resolve common issues quickly?

  • Manage payments
  • Download bills
  • Set up meter reading reminders
  • Provide meter readings
  • View bills
  • Change Direct Debit

Log in to your account

New to your npower online account?

Activate your account now - it's easy and only takes a couple of minutes. All you need is your account number. You’ll find it on your bill, or in emails and letters we’ve sent you.

Activate your account now

Can't find your answer online?

To get you to the right person faster, please have your account number handy when you contact us.


Live Chat

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Help and support 

Do what you need to do with your bills, payments and meter readings. And find more help if you need it.

Go to help and support

Home and energy guides 

We've put together some handy guides to help you with your everyday energy management.

View our guides