Common questions on how to view bills, update account details and more

Your online account

  1. How do I manage my account online?
  2. Log in to your online account

Updating account details

  1. Update your account details
  2. How do I change my email address?
  3. How do I update my bank details online?

I've forgotten my details

  1. Where can I find my account number?
  2. I've forgotten my password, how can I choose a new one?
  3. I've forgotten my username, how can I find out what it is?

Managing bills online

  1. View your bills online
  2. How do online bills work?

Related actions

View your bill online
Make a payment
Send a meter reading

Did you know that you can manage your account online and resolve common issues quickly?

  • Manage payments
  • Download bills
  • Set up meter reading reminders
  • Provide meter readings
  • View bills
  • Change Direct Debit

Log in to your account

Person using a smartphone to submit online meter readings

Related sections and actions

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Help and support 

Do what you need to do with your bills, payments and meter readings. And find more help if you need it.

Go to help and support

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What do you want to do? 

Home and energy guides 

We've put together some handy guides to help you with your everyday energy management.

View our guides

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