Extra support

How we can help you

We want to understand if you need any support, so please tell us if:

Your circumstances have changed
You need more time to pay
You or someone living with you is elderly, has a disability, has young children, or a long-term illness (including relying on an electricity supply for medicine or equipment).

We can help you find the right support or organisations who can help your situation. Read on to find out what’s available.

Priority Services

Our Priority Services may be able to give you support for your communication, safety and access needs. If you're eligible, you can choose to join our Priority Services Register free of charge.

The Government and energy suppliers run a scheme, called the Warm Home Discount, to help those at risk of fuel poverty in England, Scotland and Wales. Those eligible can get a £140 rebate for their electricity bill.

npower Energy Fund

Our Energy Fund is set up to help npower customers struggling to pay for energy debt and to replace white goods, such as cookers, washing machines and fridge freezers.

Saving energy

Financial help

Accessibility

We know that some people find websites harder to use than others and we want to make sure that everyone who visits our website can access the information they need in a way that meets their needs.

Find out more about accessibility

Help with your water bills

If you require additional help from us, you may also want to register for help with your other utilities.

Water companies offer additional support services similar to ours. You can find out more by contacting your water company directly. Ofwat, the water companies regulator, also provides information on the types of customer assistance available.

Find out more from Ofwat