Gas supply problems

Smell gas? Experiencing a problem with your gas supply, a gas leak, high or low pressure, or a carbon monoxide problem? Call National Grid's Gas Emergency Service on 0800 111 999.

Is it a problem with your meter?

If you’ve lost your supply and believe it’s related to your meter and not the network, call the npower team on 0800 073 3000. We're open 8am to 8pm Monday to Friday, 8am to 6pm on Saturday.

If you’re calling outside of these times, please call our emergency metering team on 0800 048 0540 and we will be here to help you.

Issues could include leaking gas meters, or your meter not working.

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Electricity supply problems

If you think there’s a power cut, call 105, the free nationwide number that puts you through to your local electricity network operator for people in England, Scotland and Wales.

It doesn’t matter where you get your electricity from, anyone can call this number.

Is it a problem with your meter?

If you’ve lost your supply and believe it’s related to your meter and not the network, call the npower team on 0800 073 3000. We're open 8am to 8pm Monday to Friday, 8am to 6pm on Saturday.

If you’re calling outside of these times, please call our emergency metering team on 0800 048 0540 and we will be here to help you.

Issues could include leaking electricity meters, or your meter not working.

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More information

Gas leak

Please call immediately on:

0800 111 999

Open 24 hours, 7 days a week.

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Carbon monoxide poisoning

Please call NHS immediately on:

111

Open 24 hours, 7 days a week.

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Can't find your answer online?

To get you to the right person faster, please have your account number handy when you contact us.


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