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Trying to get in touch?
With the coronavirus situation affecting everyone, our call centre and Live Chat are a little short-staffed at the moment. You may find it quicker to try our frequently asked questions or visit the help and support section. You can also log in to your online account to send a meter reading, make a payment or check you're on the best tariff. We're sorry for any inconvenience. If you've lost power, see our emergency information for help.
Other things you might be interested in
Do what you need to do with your bills, payments and meter readings. And find more help if you need it.
From checking you’re on the right type of meter for you, to changing the way you pay your bill - see if there are ways you could be saving money on your energy.
Can't find the answer you need? Search our frequently asked questions.