Our contact centres will be closed over the bank holiday

Call centres:

Closed from 8pm Thursday 18 April until 8am on Saturday 20 April.
And from 6pm Saturday 20 April until 8am Tuesday 23 April.

Live chat:

Unavailable from 8pm Thursday 18 April until 10am Saturday 20 April.
And from 3pm Saturday 20 April until 8am Tuesday 23 April.

Need to send a meter reading? Just log in to your account and do it online. Or if you have a query, try our Frequently Asked Questions or visit the help and support section of our site.

Did you know you can often solve your query in your online account? 

  • See your bills
  • Make payments
  • Send meter readings and set reminders
  • Set up a Direct Debit
  • See your energy usage

Log in

Not got an online account? 

It's easy and it only take a couple of minutes to activate your online account.

Activate now

Other things you might be interested in

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Help & support 

Do what you need to do with your bills, payments and meter readings. And find more help if you need it.

Go to help & support

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How to save money on your energy bills 

From checking you’re on the right type of meter for you, to changing the way you pay your bill - see if there are ways you could be saving money on your energy.

View our guide to saving money on your energy bills

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Questions we get asked 

Can't find the answer you need? Search our frequently asked questions.

See all FAQs