Paying your bill

If you have an online account, it's easy to pay online

Make a payment online

Automated payment line: 0800 073 3000

Choose how you pay

There are lots of ways to pay for you energy, and we can offer different plans to suit your budget.

Monthly Direct Debit

Our most popular payment method

  • Pay the same amount each month straight from your bank account
  • Choose a monthly payment date to suit you
  • We check you're paying the right amount for what you use
  • Statement every 3-6 months Additional information
  • Direct Debit discount

I'd like to pay by Monthly Direct Debit

Quarterly Variable Direct Debit

  • Automatically pay for the energy you use each quarter
  • Choose a payment date to suit you
  • Variable amount depending on your usage 3 months before your bill
  • Send meter readings to avoid estimated bills
  • Direct Debit discount
  • Statement every 3 months, payment will be taken from your bank account 19 calendar days after your invoice or on your preffered payment date

I'd like to pay by Quarterly Variable Direct Debit

Receipt of Bill

  • Pay for the energy you use each quarter by cash, cheque or card
  • Get 14 days from your bill to pay your energy
  • Variable amount depending on your usage 3 months before your bill

When you get your bill, unless you have an agreed Regular Payment Plan, you'll need to pay it in full. The easiest way is to do this online.

Make a payment online

Questions we get asked

Contact information

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Terms, conditions and restrictions apply.

Terms and Conditions

Under the Direct Debit Guarantee, if the amount you pay or the payment date changes, we will let you know 10 working days before we debit your account, or on another agreed date. If npower, your bank or building society makes a mistake with your payment, you're also guaranteed a full and immediate refund from your branch of the amount paid. This information has been sourced from BACS.

Automatic refund: Given on credit balances at time of annual review based on actual reading (which may be a customer's own reading supplied to us) and where the credit is over £60. If you take both fuels from npower, we'll use any credit on one fuel account to clear a debt on the other fuel before any refund will be made. Credits of less than £60 will be refunded on request but this could affect future monthly direct debit amounts. If your credit is less than the automatic refund amount, it will be used to offset ongoing payments.