Help and support

We want to help you find what you're looking for. We have a selection of helpful articles, FAQs and guides which can give you the support you need.

What can we help you with today?

Did you know that you can manage your account online and resolve common issues quickly?

  • Manage payments
  • Download bills
  • Set up meter reading reminders
  • Provide meter readings
  • View bills
  • Change Direct Debit

Log in to your account

New to your npower online account?

Activate your account now - it's easy and only takes a couple of minutes. All you need is your account number. You’ll find it on your bill, or in emails and letters we’ve sent you.

Activate your account now

Guides to help you save money and time

We’ve put together some handy guides to help you with your everyday energy management.

View our guides

Someone saving money in a piggy bank