Help and support
We want to help you find what you're looking for. We have a selection of helpful articles, FAQs and guides which can give you the support you need.
Our prices have changed
If you’re on one of our standard variable tariffs, our gas and electricity prices changed on 1 October 2019 in line with Ofgem’s default tariff price cap. Find out why it’s happened and how it affects you.
What can we help you with today?
Help with bills, payments, Direct Debits and how they work.
It's quick and simple to move home with us. Notify us about your move today.
How to read your meters and send readings to npower on time.
Know more about meter types and identify what meter suits your needs.
Find out more about your tariff or compare others.
Help with how to view your bills online, update account details and more.
Advice on how to keep your home safe and who to contact in an emergency.
Unhappy with something? Please give us the opportunity to put it right.
Help on how npower will support your access needs, financial needs and safety.
What do you want to talk about? Choose a topic and we'll give you some contact options.
Did you know that you can manage your account online and resolve common issues quickly?
- Manage payments
- Download bills
- Set up meter reading reminders
- Provide meter readings
- View bills
- Change Direct Debit
New to your npower online account?
Activate your account now - it's easy and only takes a couple of minutes. All you need is your account number. You’ll find it on your bill, or in emails and letters we’ve sent you.
