Help and support
Our prices have changed
If you’re on one of our standard variable tariffs, our gas and electricity prices changed on 1 October 2019 in line with Ofgem’s default tariff price cap. Find out why it’s happened and how it affects you.
Did you know that you can manage your account online and resolve common issues quickly?
New to your npower online account?
Activate your account now - it's easy and only takes a couple of minutes. All you need is your account number. You’ll find it on your bill, or in emails and letters we’ve sent you.