How do I arrange for my gas meter to be removed?

If your property has a gas supply but you don’t use it and have no plans to use gas in the future, you can ask for your meter to be removed.

You’ll need to contact your gas transporter to get a quote for the gas supply to be capped off.

Once a quote has been accepted and an appointment with your gas transporter is agreed, please then contact us and we will try to arrange for the meter to be removed on the same day. To help us do this for you, please provide us with as much notice as possible, ideally at least 10 working days. Our Siteworks & Service Alterations team can be contacted on 0800 316 9583 for landlines and 0330 1008 604 from mobiles. We will not charge you for the removal of your gas meter.

Phone calls: Calling us on a 0800 number is normally free when you call from a landline but charges may vary if you use a mobile. Calling us on a 0330 number will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get 'inclusive minutes' with your package, calls on a 0330 number will be part of these.