Do you qualify for a free boiler or insulation with the ECO scheme?

Here at npower we’re putting our energy into helping people make their homes warmer, more energy efficient and to save money on their energy bills. As part of the Government initiative called ECO (the Energy Companies Obligation) you could qualify for a free boiler or insulation (wall and loft).

Since the ECO scheme has started, we have installed 48k boilers and 105k insulation measures. We also have a customer satisfaction for installing boilers and installing insulation of 96%  so we’re pretty good at it as well.

By installing an energy efficient free boiler or installing insulation such as loft and cavity wall, you could be saving £££ on your energy bills.

  • Gas boiler

  • Cavity or external wall insulation

  • Loft insulation

1. Apply

Using our online eligibility checker, it takes less than 5 minutes to check if you’re likely to be eligible for a brand new energy efficient free boiler, as well as loft, cavity insulation – which could all be provided for free or subsidised by npower under the government's Energy Companies Obligation (ECO).

You don’t need to be an npower customer and it doesn’t matter if you’ve applied before. Eligibility criteria applies.

Check my eligibility online

If you prefer to speak to someone

0800 107 9630
(Free from mobiles and most landlines)

0330 100 0138
(Included in any 'inclusive minutes' from mobile)

We’re here to help 8am to 8pm Monday to Friday.

View call charge information

Download our guide to how the energy saving schemes work (PDF 787KB)

2. Your assessmentopen/close

An accredited Home Energy Assessor will visit your property to measure your home’s current energy efficiency.

The assessment is FREE and impartial, and is conducted using industry standard calculations. Your assessor will then talk you through any eligible energy saving improvements and the estimated savings you could make.

Your Assessor will:

  • Need full access to your property – to all rooms including your loft
  • Need to see proof if you are receiving qualifying benefits, for example your Tax Credit Award Notice or benefit entitlement letter
  • Take some photos of your property to show where energy saving improvements are needed
  • Make you aware of any consents you may need to obtain before improvements can be installed

If the improvements require a technical survey, a qualified surveyor will visit your property.

3. Your Energy Planopen/close

When we’ve received the results, we’ll call you to discuss the improvements that npower could offer you for FREE and obtain your agreement to continue. You are under no obligation to proceed with our recommendations.

If you decide that you would like to go ahead, we'll agree a verbal Energy Plan with you for the installation of recommended improvements that you would like to proceed with. We will also send you a written Energy Plan by post for your records, which will contain further information about the consents you may need to obtain as well as a copy of our Terms and Conditions.

4. Installationopen/close

After you’ve signed your Energy Plan, we’ll arrange a convenient installation date and time. You’ll also be given a named account manager who will be your point of contact throughout the installation process.

Your installer will be approved and accredited, ensuring the work is carried out to an agreed high level and national standard.

With our customer promise you're in good hands

We'll appoint a home energy assessor to provide independent and impartial advice and we won't sell you anything in your home. You'll have your own dedicated account manager and we won't regard any job as finished until you've signed to say you're completely happy. Read our customer promises in full.

Henry Ketch at home

Making for a more comfortable retirement

Mr Kench, 78, is a retired mechanic from Hertfordshire. Henry lives with his wife in a house bought for his retirement years: a semi-detached end-of-terrace property in a picturesque village deep in the heart of the Home Counties. Mr Kench has benefited from a new boiler provided by npower through the Governments Energy Company Obligation (ECO) scheme, which obliges energy companies to carry costs for energy saving improvements for pensioners, low-income and other qualifying groups.

Lucy Hermann at home

Excluding those draughts once and for all

Lucy Hermann, 37, is a digital archivist who works and lives in the popular seaside town of Eastbourne. In the autumn of 2013, Lucy and her family moved into an Edwardian house in the midst of a suburban terraced street.

As the winter months crept in, Lucy benefitted from new cavity wall insulation provided free of charge by npower, through the Government’s Energy Company Obligation (ECO) scheme, which obliges energy companies to deliver energy saving improvements in British homes.

Lucy Hermann at home

Keeping the Heat in the Home

Twenty seven year old Tamsyn Passmore is a business development manager for a luxury car manufacturer. In January 2013, Tamsyn and her boyfriend moved into her new home: a Victorian mid-terrace house in the picturesque town of Leamington Spa. Already a keen advocate of energy efficiency, Tamsyn recently found that she could make her house even warmer, courtesy of the Government’s Energy Companies Obligation (ECO) scheme.