Free and subsidised home improvements with the ECO scheme
We’re offering FREE and subsidised energy saving home improvements to help keep you warm and lower your bills. The scheme is funded under a government initiative called The Energy Companies Obligation (ECO) and you could get any of the following for FREE including installation. If you don’t qualify for free energy saving improvements, there may be other ways of funding them.
Cavity or solid wall insulation
Using our online eligibility checker, it takes less than 5 minutes to check if you’re likely to be eligible for a brand new energy efficient boiler, as well as loft, cavity and solid wall insulation – which could all be provided for free by npower under the governments Energy Companies Obligation (ECO).
You don’t need to be an npower customer and it doesn’t matter if you’ve applied before. Eligibility criteria applies.Check my eligibility online
If you prefer to speak to someone
0800 072 1741
(Free from most landlines)
0330 100 8123
(Included in any 'inclusive minutes' from mobile)
We’re here to help 8am to 8pm Monday to Friday.
An accredited Home Energy Assessor will visit your property to measure your home’s current energy efficiency.
The assessment is FREE and impartial, and is conducted using industry standard calculations. Your assessor will then talk you through any eligible energy saving improvements and the estimated savings you could make.
Your Assessor will:
- Need full access to your property – to all rooms including your loft
- Need to see proof if you are receiving qualifying benefits, for example your Tax Credit Award Notice or benefit entitlement letter
- Take some photos of your property to show where energy saving improvements are needed
- Make you aware of any consents you may need to obtain before improvements can be installed
If the improvements require a technical survey, a qualified surveyor will visit your property.
When we’ve received the results, we’ll call you to discuss the improvements that npower could offer you for FREE and obtain your agreement to continue. You are under no obligation to proceed with our recommendations.
If you decide that you would like to go ahead, we'll agree a verbal Energy Plan with you for the installation of recommended improvements that you would like to proceed with. We will also send you a written Energy Plan by post for your records, which will contain further information about the consents you may need to obtain as well as a copy of our Terms and Conditions.
After you’ve signed your Energy Plan, we’ll arrange a convenient installation date and time. You’ll also be given a named account manager who will be your point of contact throughout the installation process.
Your installer will be approved and accredited, ensuring the work is carried out to an agreed high level and national standard.
With our customer promise you're in good hands
We'll appoint a home energy assessor to provide independent and impartial advice and we won't sell you anything in your home. You'll have your own dedicated account manager and we won't regard any job as finished until you've signed to say you're completely happy. Read our customer promises in full.Check my eligibility online
Still have a question? Read our FAQs
Making for a more comfortable retirement
Mr Kench, 78, is a retired mechanic from Hertfordshire. Henry lives with his wife in a house bought for his retirement years: a semi-detached end-of-terrace property in a picturesque village deep in the heart of the Home Counties. Mr Kench has benefited from a new boiler provided by npower through the Governments Energy Company Obligation (ECO) scheme, which obliges energy companies to carry costs for energy saving improvements for pensioners, low-income and other qualifying groups.