Who we are

npower is one of Britain’s leading energy companies, serving domestic and business customers with electricity and gas. npower is now part of the E.ON group, and all npower customers are gradually being moved over to become customers of E.ON Next - a subsidiary of E.ON.

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Media centre

For npower media enquiries, please call the 24-hour press office on 0845 070 2807. 

Please note that the press team does not have access to any customer billing systems and so aren't able to handle account queries from customers. If you are a customer and would like to discuss your account, contact our customer services team who will be able to help you.

For any future announcements or any specific media questions relating to E.ON, please contact their press office on 02476 192000.

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A stack of newspapers

You can write to us at:

PO Box 177
Houghton le Spring

Other useful addresses

Head office

npower Group Ltd
Windmill Hill Business Park
Whitehill Way

Energy efficiency support

npower Group Ltd
PO Box 115

Registered office

npower Limited
Windmill Hill Business Park
Whitehill Way

Registered in England and Wales number 3653277.

Our financial results are reported by our parent company, innogy SE. To find out more about innogy SE's financial performance, including annual reports, please visit the investor relations website.

We welcome the UK Government's commitment to gender equality, and the introduction of mandatory gender pay gap reporting. You can access the Gender Pay Gap reports from our employing entities (Npower Limited, Npower Yorkshire Limited and Innogy Business Services) here:

npower’s parent company group E.ON maintains a hotline and an externally operated website for raising concerns that npower has not complied with any laws or regulations. Concerns can be raised anonymously and in confidence not only by our staff, but also by our business partners, their employees and other third parties.

You can report possible cases of corruption, fraud, embezzlement, tax evasion, human rights or modern slavery violations, violations of competition and capital markets laws, insider trading rules, data protection laws or violations of the E.ON Code of Conduct by telephone or the website.

The whistleblowing channels are not intended for customer complaints or other customer related issues. For those issues please see our contact details.

Whistleblowing hotline number: 0203 769 6413

Whistleblowing website  

Where relevant, companies are required to show their Section 172 Statement on their website. The statement covering the following npower and related companies is attached; Npower Group Limited, Npower Limited, Npower Gas Limited, Npower Commercial Gas Limited, Npower Northern Limited, Npower Yorkshire Limited, Plus Shipping Services Limited, PS Energy Limited, Innogy Business Services UK Limited.

Section 172 Statement (PDF, 100KB)