Getting the most from your Smart meter
Once your Smart meter is installed and you've got a new Smart energy display, these tips will help you get to know the display better plus learn how the new features of Smart metering can help reduce your usage and your bills.
It’s as Smart as you make it
Unless you change your settings, smart meters share your daily energy use with us so you only pay for what you use. To make the most of your Smart meter, you can choose to give us half-hourly usage updates which will help us highlight easy ways to reduce your usage and save money.
Monthly - Smart
To ensure you get accurate bills, we need to collect a reading from your Smart meter at least once a month.
Daily - Smarter
Your Smart meter is pre-set to send us readings daily, great for comparing your energy use on weekdays with weekends.
Half-hourly - Super Smart
With half-hourly data, you’ll get access to online tools, reports and advice – and because you can see how your energy use fluctuates throughout the day, you could save energy and money.
This more detailed information helps you budget and plan ahead more effectively.
Tips to help save energy and money
Your Smart meter means no more estimated bills* and better visibility of the energy you use and pay for.
Here are three easy steps to monitoring your energy use:
1. Try looking at your display when only essential electrical appliances like your fridge are running. This shows you your standard electricity use.
2. Now turn on other appliances to see how they affect your standard use. You’ll see what it costs to wash your clothes, boil the kettle or dry your hair.
3. You can then make more informed decisions about the electricity you use, like how often to use your dishwasher or tumble dryer.
Please take a few minutes to tell us about your Smart meter experience. We’d like to hear your thoughts on how you were contacted, how the installation went and anything else that would help improve things.
Give us your feedback online
We have commissioned an independent research agency, Facts International, to speak to our customers to ensure we are delivering a great customer experience – as well as to ensure that we’re fitting Smart meters in line with the Smart Meter Installation Code of Practice. Facts will be calling many of our customers soon after their meters are installed. Your help is appreciated. View more information on the code.
Business energy just got easier
Use the slider below to find your annual spend and we'll take you to the right part of the site for your business. Or, maybe you're interested in generating energy?
Or call our npower Business team
Lines are open:
Monday to Friday from 8am to 8pm, Saturday 8am to 6pmView call charge information
Finding your account number
Your account number is the 9 digit number on the left of your bill.
Alerts and messages
This tells you if you have a message or an alert from npower
This shows you if your energy use is low, medium or high.
Electricity & Gas tariff
This shows if your electricity and gas are timed tariffs.
See your energy in kilowatt hours, pounds and pence, or carbon emissions
Press and hold to go back home or press and release to change the display
This is where to find your menus, settings and more smart info.
These buttons do what it says on the screen just above them.