We value your feedback in order to help us improve our complaint handling service. Please complete this short customer satisfaction survey and return to us so we can make improvements to our service.

Reflecting on your recent complaints experience, on a scale of 1 to 7, if 1 is 'extremely dissatisfied' and 7 is 'extremely satisfied', how satisfied or dissatisfied were you with the way your complaint was handled by npower Business, in terms of: