About us

As a leading energy company, npower recognises the impact of our activities on the wider community and particularly in relation to the impact of rising energy prices on vulnerable customers.

In 2005 npower created the Spreading Warmth Programme to help vulnerable and fuel poor customers. Since 2005, npower has committed over £22 million to this programme and we’ve helped over 150,000 customers.

In April 2008 npower in conjunction with other energy suppliers, committed to a programme of expenditure which will provide £375 million of assistance aimed at assisting fuel poor customers over the next three years.

As part of this npower has committed approximately £53 million to funding our voluntary social initiatives over this period, the majority of which will be spent on our Spreading Warmth Tariff. We aimed to have 75,000 accounts on our Spreading Warmth Tariff by the end of 2008 - this target was exceeded and by the end of the year over 82,000 accounts had been registered onto the tariff. In 2009 we will continue to promote the Spreading Warmth Programme and we hope to continue to increase the number of customer accounts registered on the tariff.

The aim of our Spreading Warmth Programme is to offer a holistic solution to helping vulnerable customers. Our programme includes debt relief, cheaper tariff, energy efficiency advice over the phone and in the home, energy efficiency measures and benefit entitlement checks.

In order to help deliver our Spreading Warmth Programme we work closely with a range of consumer groups and charitable organisations including National Energy Action, Macmillan Cancer Support and Christians Against Poverty.

We also run the Health Through Warmth Programme which provides targeted support to those whose health is adversely affected by cold, damp living conditions - irrespective of whether they are npower customers. The programme has delivered over £30 million of practical help to vulnerable households including £3m from the HTW crisis fund. We have recently committed £4.5m to continue this programme for a further 3 years.

Please use the links above to find more information on the products and services offered through our programme. To access the Spreading Warmth Programme please use the details in our contact us page. If you would like to write to us please contact us using one of the following addresses:

If you are a customer and would like more information about the products and services that may be available to you write to us at:

Spreading Warmth team
Tees House
Building Tio 2
Traynor Way
County Durham

If you are an external agency or stakeholder and are interested in our programme write to us at:

Vulnerable Customers team
Oak House
Bridgwater Road

*Lines are open from 8am - 6pm Monday to Friday and 9am - 5pm Saturday. Calls may be monitored or recorded for training and security purposes. Calls to 0808 and 0800 numbers are free from landlines but not from mobiles. Calls to 0845 number from BT landlines will be charged up to 5p per minute. The price of calls may vary with other operators. Please check with your operator for exact charges.