Get more from your data with a Smart meter
See your energy usage in detail
With a Smart meter you can get more accurate data in your online account, and see your actual daily, weekly and monthly usage. You can also get personalised energy saving advice, check patterns in your usage, and compare it with similar homes in your area.
Choose how to view your usage
You can use filters to see your usage in pounds and pence or kWh, and to view your usage of gas, electricity or both combined. You can also switch between months to check your past usage.
Monthly breakdowns
Total usage and spend
Your average week
Your usage rating
Daily usage
Check and compare your energy usage over the month with daily breakdown charts.
You can choose to see your daily usage in pounds and pence, or kWh. See at a glance the days when you used the most and least energy. If there are days when we don’t receive data from your Smart meter, then we estimate your usage - and this is highlighted on the chart.
Monthly usage
A graph shows your monthly usage and your total usage across the year. You can also see how your usage for the month compares with the previous month and with the same month last year.
Why do I have missing data?
If there are days or months with no usage data, this may be due to the date you had your Smart meter installed, or there may be issues with your meter sending us data.
I have a Smart meter but don't have these features in my online account
Why is my usage amount different from my Direct Debit amount?
Your Smart energy usage shows your actual usage - unless there is missing data, in which case we estimate it. It isn't a bill and doesn't reflect your Direct Debit or the amount you're paying.
Why can't I see today's usage data?
It takes a bit of time for us to collect, prepare and analyse all of our Smart customers' data. We update the Usage section of your online account around the middle of every month, so please check then to see your previous month's usage.
In the meantime, your in-home Smart energy display gives you near real-time data for the month so far. Find out more about getting the most from your Smart meter, including budgeting and usage monitoring.
