How to book your Smart meter appointment

Find out how to book your Smart meter installation and join millions of other households taking control of their energy.

Get your Smart meter

Gentleman checking a smartphone

Getting your Smart meter

  • Answer a few questions about your home to check if we can fit a Smart meter
  • Pick a time and date that suits you
  • Check your contact details are up to date so we can get in touch with you
  • Choose how regularly you'd like us to collect your data
  • Log in to your online account to book your Smart meter appointment - if you don’t have one, you can use your account number. It only takes a few minutes.

Get your Smart meter

About the installation

  • It'll take around an hour per meter to install
  • You or another adult will need to be present - even if your meter is outside
  • We'll need to turn off your gas and electricity for safety checks.
Illustration of a  smart meter

What you'll get 

  • A new gas and electricity Smart meter.
  • A Smart Energy Display (SED).