Getting the most from your Smart meter
Your Smart data choices
Unless you change your settings, smart meters share your daily energy use with us so you only pay for what you use. To make the most of your Smart meter, you can choose to give us half-hourly usage updates which will help us highlight easy ways to reduce your usage and save money.
Monthly - Smart
To ensure you get accurate bills, we need to collect a reading from your Smart meter at least once a month.
Daily - Smarter
Your Smart meter is pre-set to send us readings daily, great for comparing your energy use on weekdays with weekends.
Half-hourly - Super Smart
With half-hourly data, you’ll get access to online tools, reports and advice – and because you can see how your energy use fluctuates throughout the day, you could save energy and money.
This more detailed information helps you budget and plan ahead more effectively.
Tips to help save energy and moneyYour Smart meter means no more estimated bills* and better visibility of the energy you use and pay for.
Here are three easy steps to monitoring your energy use:
We can help show you how and where to save money by reducing wasted energy when you choose Super Smart and consent to half-hourly data.
*You'll only receive an estimated bill if there's a problem collecting a reading.
Please take a few minutes to tell us about your Smart meter experience. We’d like to hear your thoughts on how you were contacted, how the installation went and anything else that would help improve things.
Give us your feedback online
We have commissioned an independent research agency, Facts International, to speak to our customers to ensure we are delivering a great customer experience – as well as to ensure that we’re fitting Smart meters in line with the. Facts will be calling many of our customers soon after their meters are installed. Your help is appreciated. View more information on the code.