Before installation day
Please check your address, email and phone number on your online account. We’ll use these details to contact you about installing your Smart meter.
When you get your installation appointment, make sure the date and time work for you. You (or another adult) need to be there with the installers the whole time, even if your meter is outside.
It can take up to two hours to complete your installation. We'll need access to your electricity meter and your power will be turned off for about 30 minutes - even if we're only installing a gas Smart meter
If you can’t make it, you’ll be able to change your appointment online.
On installation dayIf we have your mobile number, our installers will call when they are on the way and show you photo ID when they arrive.
Please keep young children or pets safe while the work is done. The installers will need to turn off your gas and electricity supplies for about 30 minutes each. They’ll also need you to switch off and unplug any sensitive electrical equipment, like computers, TVs or satellite systems.
Once your new Smart meters are installed, they’ll show you how your Smart meters and Smart energy display work, and how to spot money saving opportunities.
After installationYour installer will leave you with an Installation Pack, including a user guide for your Smart energy display and lots of great hints and tips on saving energy and money with Smart.
Take some time to get to know your display – it’ll be well worth your while. You can use our simple guide showing you how to compare your energy use daily, weekly and monthly.