Coronavirus (COVID-19)

We're in a position where we can start installing Smart meters again, so you can now book your appointment, or register your interest. When our meter operatives install Smart meters, they work to government safety recommendations and follow social distancing and hygiene guidelines.

Find out about Smart installations and coronavirus

Managing your booking

Woamn checking her diary whilst using a laptop

Change your appointment so it fits around your schedule
Yound woman helping an older lady using a computer

Adding notes for the engineer visit such as a carer or guardian being on hand during installation
Engineer greets a customer on the door stop

Adding security notes for the visit such as asking the engineer to quote a password

Before installation day 

Please check your address, email and phone number on your online account. We’ll use these details to contact you about installing your Smart meter.

You (or another adult) need to be there with the installers the whole time, even if your meter is outside. If you can’t make it, you’ll be able to change your appointment online 

It can take up to two hours to complete your installation. For safety reasons, the installers may need to switch off your gas and electricity supply for about 30 minutes each, so make sure you’ve chosen a date and time when you can be without power for this long. This also means they'll need access to your electricity meter, even if they're only installing a gas Smart meter.

 

On installation day 

If we have your mobile number, our installers will call when they're on the way and show you photo ID when they arrive. Please keep young children or pets safe while the work is done.

It can take up to two hours to complete your installation. For safety reasons, the installers may need to switch off your gas and electricity supply for about 30 minutes each. This means they'll need access to your electricity meter, even if they're only installing a gas Smart meter.

You'll also need to switch off and unplug any sensitive electrical equipment, like computers, TVs or satellite systems.

Once your new Smart meters are installed, they’ll show you how your Smart meters and Smart energy display work, and how to spot money saving opportunities.

 

After installation 

Your installer will leave you with an Installation Pack, including a user guide for your Smart energy display and lots of great hints and tips on saving energy and money with Smart.

Take some time to get to know your display – it’ll be well worth your while. You can use our simple guide showing you how to compare your energy use daily, weekly and monthly.
 
Illustration of as mart meter and smart devices within a home