It's business as usual

The good news is that for now there's no change to your npower account, your payments or your energy supply. If there are going to be any changes made by E.ON Next when your account is moved, we’ll get in touch before the move to let you know what they would be.

It’ll take a while before all our customers can be supplied by E.ON Next, and we’re working hard to make the changeover as smooth as possible for you.

If you're an npower Business customer, please see our information about npower and E.ON Next for Business customers.

Questions about npower and E.ON Next

We've put together some common questions and answers to help you understand how you might be affected by the changeover.

Questions about npower and E.ON Next

Changes to our privacy notice

As part of getting ready for you to be supplied by E.ON Next, we made some updates to our privacy notice. The changes took effect from 3 January 2020.

For more information on how we look after our customer data, please see our privacy notice in full. If you want to find out more about how E.ON Next looks after its customers’ data before you migrate (assuming you do), you can read E.ON's privacy notice on their website .

How E.ON Next will deal with your preferences

Communication preferences

If you already have an online account with us, E.ON Next will set up a new online account for you and you’ll continue to receive all communication (including bills) online.

We’ll be sending you a letter or email about any changes to your terms and conditions that may occur as a result of transferring to E.ON Next. This may include information about how we will use your email address to send you service messages, so please read it.

Change your preferences

If you want to check or change your communication preferences (such as how you want to receive your service messages, whether or not you want to continue to receive marketing and/or change your smart data choices), you can log in to your online account or contact us to make any changes.

If you don't already have one, it's easy to activate your online account now.