Student moves
Quick and easy
We know energy’s not top of your priority list – so we’ve made it quick and easy to sort out online. It only takes a few minutes, then you can get back to the important stuff.
Moving out
Please have these things handy:
- Your details including forwarding address
- Your moving date
- Final meter reading
Moving in
Please have these things handy:
- Your details including new address
- Your moving date
- Meter reading
Why it’s best to let us know if you’re moving
Paying your account on time when you move out stops you from getting charged extra fees – and if you pay late, or don’t pay at all, it can negatively affect your credit rating.
Frequently asked questions
- I'm moving home – what do you need to know, and when?
- I'm moving home – when will I get my final bill?
- I'm moving home – how do I move my Direct Debit?
- I’m moving home – can I keep npower as my energy supplier?
- I'm moving home – will I have to wait until my 6-monthly statement is due before you send it to me?
- I’ve just moved home – what do you need from me now?
Other things you might be interested in
Your bill explained
Meet your energy bill. We’ve improved it using your feedback, so now it’s simpler and even easier to understand. Take a look at our video to see how.
Home and energy guides
We've put together some handy guides to help you with your everyday energy management.
Central heating systems
We rely on our central heating to keep our homes warm and cosy, but did you know there’s more than one type of central heating? Find out which type you’ve got and if it’s the right one for you.
Can't find your answer online?
To get you to the right person faster, please have your account number handy when you contact us.
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