Quick and easy

We know energy’s not top of your priority list – so we’ve made it quick and easy to sort out online. It only takes a few minutes, then you can get back to the important stuff.

Moving out

Please have these things handy:

  • Your details including forwarding address
  • Your moving date
  • Final meter reading

Tell us you're moving out online

Moving in

Please have these things handy:

  • Your details including new address
  • Your moving date
  • Meter reading

Tell us you're moving in online

Why it’s best to let us know if you’re moving

Paying your account on time when you move out stops you from getting charged extra fees – and if you pay late, or don’t pay at all, it can negatively affect your credit rating.

Other things you might be interested in

Your bill explained 

Meet your energy bill. We’ve improved it using your feedback, so now it’s simpler and even easier to understand. Take a look at our video to see how.

Find out more

Home and energy guides 

We've put together some handy guides to help you with your everyday energy management.

View our guides

Hand adjusting the dial on a radiatior

Central heating systems 

We rely on our central heating to keep our homes warm and cosy, but did you know there’s more than one type of central heating? Find out which type you’ve got and if it’s the right one for you.

Find out more

Can't find your answer online?

To get you to the right person faster, please have your account number handy when you contact us.


Live Chat

Sorry, live chat is currently unavailable

Live chat available