Tell us when a tenant is moving

It's easy to tell us when there’s someone moving in or out of a property. If it's a business paying for the energy at the property, we'll need you to contact our Business Movers Team.

Otherwise, you're in the right place. It's helpful to give us around 2 days' notice and have the following information to hand:

  • The new tenant’s details - only once you’ve let your tenants know you'll be providing this information on their behalf, and they haven’t objected.
  • Any gaps in the tenancy - as the landlord you're responsible for the energy during this period.
  • The previous occupier’s or tenant’s details - including their forwarding address.

Tell us a tenant is moving online

Alternatively, if you would prefer to call us:

0800 316 8558 or 0330 100 8658

We're open:

Monday to Friday from 8:00am to 8:00pm, Saturday from 8:00am to 6:00pm.

View call charge information

Got a prepayment meter?

You'll need to call us. We will need to know the meter serial number and any credit or debit on the meter.

Can't find your answer online?

To get you to the right person faster, please have your account number handy when you contact us.


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