• 1About
    you
  • 2The site
    you're leaving
  • 3Who's
    moving in
  • 4Your
    new site
  • 5Review
    and submit
  • 6Thank you

1 About you


We're going to ask about you, about the site you're leaving, who is taking over responsibility for it and where you're going.

* denotes a required field


Need help? Call us at any point

0800 316 0531

If we recently let you know that we’ve moved your account to our new billing system, or if you’re joining npower Business as a new customer, the number is 0800 980 5505.

Why do I need to fill out this form?

  • To give you an accurate final bill
  • To promptly finalise your account
  • To ensure you do not get billed for time you are not at the property

To complete this form you will need:

  • Your npower account name
  • Your npower account number Question mark
  • Your meter readings Question mark
  • A forwarding address
  • Your meter point administration number (MPAN) Question mark
  • Your meter point reference number (MPRN) Question mark

What happens next?

  • You'll be assigned an account manager who will take you through the process