You’ll need an online account with this tariff. Use it to see your bills and make payments, send meter readings, track and compare your energy usage with other households like yours and more. You can also try our great new mobile app.
The TIL gives you all the information you need about a tariff in a standard format, to let you easily compare products. Each TIL is specific to the location of your property, fuel type (Gas or Electricity) and payment method.
The TIL contains infromation about the tariff, such as, costs for unit rates, standing charge costs and discounts.
We’ve summarised some of the important things you need to know about Fixed Energy Online March 2019 below, but please be sure to download and read through our terms and conditions:
Prices are fixed until 31 March 2019, subject to governmental or regulatory requirements
A £35 per fuel exit fee may be applied before 10 February 2019
This tariff is available to customers with standard credit or Economy 7 credit meters. A restricted credit meter version of the tariff is also available via npower or npower Select.
This tariff is available to new or existing customers who pay by monthly fixed or variable quarterly Direct Debit or Receipt of Bill. Unfortunately it’s not available to customers with prepayment meters.
You’ll need to manage your account online and get your bills and other key communications via email
£1,050 average annual cost, including Direct Debit discounts and VAT at the reduced rate of 5%, and based on:
a customer with standard single rate meters
typical annual average consumption of 3,100kWh electricity and 12,000kWh gas
payment by Direct Debit
costs averaged across mainland UK
whether you get both your electricity and gas from us, or just a single fuel
whether discounts apply
your meter type
your payment type
Annual charges may be higher than our standard charges.
Correct as at 11.12.17.
After 31 March 2019, you’ll automatically move to our cheapest Standard variable tariff applicable to you or another applicable tariff. We’ll let you know at the time.
We split the amount you pay us into two parts - the amount you pay for the energy you actually use, and also a standing charge for the cost of delivering and supplying energy to your home. You’ll pay a standing charge now matter how much you use. Standing charges vary depending on your tariff, and are different for gas compared to what they are for electricity.
Direct Debit Discounts
We’ll reduce your daily standing charge if you pay by Direct Debit. So over a year you’ll get £40 off your electricity and £50 off your gas. Subject to change.
We’ll use your own meter readings to create your bills whenever we can. If we can’t then we’ll estimate how much energy you’ve used, using industry standard information. Please note that our agents still need access to your meter to take readings sometimes and to carry out important safety checks.
Changing your tariff or supplier: If you decide you want to switch tariff or supplier before 10 February 2019, an exit fee of £35 per fuel may apply.
This offer is subject to availability and may be withdrawn, suspended or amended at any time.