Your home is in safe hands 

If your boiler or central heating system breaks down you need to know the problem can be fixed quickly, without breaking the bank. That’s why we’ve teamed up with insurance specialists Allianz Global Assistance who offer boiler breakdown cover.

You’ll be able to get in touch with Allianz Global Assistance any time, day or night, and they’ll send an engineer to your home to fix the problem. Plus you’ll be protected against the cost of any repair work and parts up to the cost of £1,500. Terms and conditions apply.

Boiler and central heating policies 

Boiler policies Boiler and heating policies
Boiler Cover Boiler Cover Plus Boiler & Heating Cover Boiler & Heating Cover Plus


if you choose a £99 excess


a month


a month


a month


a month

Gas boiler
Heating controls
Unlimited call-outs
Parts included
Labour included
Boiler service
Systems & radiators

Choose your level of cover from Allianz Global Assistance 

You can change your excess amount, plus decide how you want to pay and when you want your cover to start. Terms, conditions and exclusions apply.

Choose a policy

Enjoy these benefits 

  • These policies are provided by Allianz Global Assistance, who are experts in providing specialist protection and care
  • Fixed prices – not including any increases due to changes in taxes and the Retail Price Index (RPI)
  • All these policies include parts and labour up to £1,500 for boiler and central heating repairs
  • 24 hour UK helpline
  • Some of these policies come with a boiler service every year - to help keep your home working safely and efficiently
  • Engineers on hand to help you with service and repair
  • You don’t have to be an npower energy customer

Do I have to pay an excess?

Policies are available with different excess levels. The prices shown above are based on a £99 excess, but you can change or remove this if you prefer. The higher the excess you choose, the lower the price of your policy.

You’ll be protected against the cost of any repair work and parts, up to the cost of £1,500, and if you make a claim you’ll have to pay any excess if applicable.

Who provides the cover?

These boiler and central heating cover policies are provided by Allianz Global Assistance, in association with npower. You won’t be able to find these policies on the Allianz Global Assistance website, except by coming through the npower website first.

If you need to make a claim on your policy, you will need to contact Allianz Global Assistance directly, through their 24 hour UK helpline.

What if I change my mind?

In case you change your mind, you’ll have 28 days to cancel your policy without being charged any fees. You won’t be covered for boiler breakdowns during this time, unless you’ve renewed an existing policy.

Claims helpline

To make a claim for a breakdown covered by your policy, or to discuss an existing claim, please call Allianz Global Assistance on:

0800 587 9828

Lines are open 24/7, 365 days a year.

You’ll need your full address, boiler make and model, and your policy number to hand - you’ll find this on the confirmation email you received when you purchased the policy.

Please always try to call first, before making any other arrangements - you won’t be able to reclaim any costs incurred if you make your own arrangements.

Allianz Global Assistance aim to provide you with the best possible service but sometimes things can go wrong. If for any reason you’re not happy with the service you’ve received for your boiler or central heating cover and you need to make a complaint, please contact Allianz Global Assistance on 020 8603 9853. Or you can email