Coronavirus (COVID-19) - latest information

Due to the coronavirus outbreak, we've made some temporary changes to help if you're on a prepayment meter.

See the latest information for our prepayment customers

What your prepayment statement shows

Your prepayment statement is basically an account summary which will show:

  • The date of your last meter reading
  • Your balance from your last statement
  • Your payments up until the last reading
  • The cost of the electricity you have used during that time
  • Any debt that has been collected on your meter

Your actual balance may be different to that shown due to your real time energy usage - the only way to check your actual up-to-date balance is by looking at your meter display.

How often should I top up?

It really depends on how many people are in your house, time of year and how much you use your electricity and gas appliances.

Make sure you keep a close eye on your account and top up regularly even if you aren’t using any energy as your tariff includes a ‘daily standing charge’. This is a fixed cost for maintaining your meter and connecting your property to the network.

Repaying debt

If you are repaying a debt through your meter and you want to reduce or clear the balance, you can make an extra payment using the giro slip at the bottom of your statement. Details of how to pay are on the slip.

Example of a prepayment meter statement

Example of a prepay statement

Example of a prepay statement
Example of a prepay statement
Example of a prepayment statement

Smart tip

A Smart meter sends your meter readings to us automatically

  • No more torchlit meter readings, no more estimated bills*
  • Make it easier to see where you could save money
  • Your Smart meter comes at no extra cost

Find out more about Smart meters

Get a Smart meter

*Unless there's a problem collecting a reading

Smart Energy Display sitting on a kitchen work surface

Send your meter reading now

Send us regular meter readings and we can give you more accurate bills.

Send your meter reading

Set up meter read reminders

We can send reminders by email or SMS when it’s time to read your meter, so you don’t have to worry. And you get more accurate bills for every reading you send.

Set up meter read reminders

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