Things to know

How does my key or card work?
You can add money to your key or card at any of these outlets. Inserting it into your meter will translate the money over to cover your usage. If you need any help - give us a call.

What do I do with my key or card if I’m moving house?
Don’t use an old key or card, they won’t be valid. If you move house it’s best to destroy your old key or card and if you move into a new property and find old keys or cards just destroy them too.

Your guide to prepayment meters (PDF, 318KB)

Did you know that you can manage your account online and resolve common issues quickly?

  • Manage payments
  • Download bills
  • Set up meter reading reminders
  • Provide meter readings
  • View bills
  • Change Direct Debit

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Activate your account now - it's easy and only takes a couple of minutes. All you need is your account number. You’ll find it on your bill, or in emails and letters we’ve sent you.

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