Your replacement prepayment key or card
Things to know
How does my key or card work?
You can add money to your key or card at any of these outlets. Inserting it into your meter will translate the money over to cover your usage. If you need any help - give us a call.
What do I do with my key or card if I’m moving house?
Don’t use an old key or card, they won’t be valid. If you move house it’s best to destroy your old key or card and if you move into a new property and find old keys or cards just destroy them too.
Did you know that you can manage your account online and resolve common issues quickly?
New to your npower online account?
Activate your account now - it's easy and only takes a couple of minutes. All you need is your account number. You’ll find it on your bill, or in emails and letters we’ve sent you.