Prepayment meter display messages

What you see on your prepayment meter display will depend on whether it's a gas or electricity meter. The sections below explain what the different codes and screens mean.

To switch through each of the information displays on your meter:

  1. Take your card out of the meter.
  2. If the screen is blank, press red button A – it’ll then display 'for gas'.
  3. Press and hold red button A until you hear a beep.
  4. Let go and you’ll see '00' on the screen.
  5. Keep pressing button 'A’ to go through each of the screens.

To see where the credit is going when you’ve topped up your meter, take a look at the displays '00' to '03'.

Here are some of the most useful displays - they may vary depending on what meter you have.

Display number What this means
00 How much credit you last put on your meter
01 How much of your last top up was put towards any outstanding debt on your meter
02 How much of your last top up was taken to repay any emergency credit you've used
03 How much of your last top up has gone onto your gas supply

The amounts from displays 01, 02 and 03 will add up to the amount shown in display 00.

Display number What this means
10 Price per unit of gas
17 Daily standing charge - collected at 2am every day

You’ll need to have your card in your meter to see the following displays:

Display number What this means
25 The minimum debt repayment that will be taken in a week
26 The maximum debt repayment that will be taken in a week
27 The amount of debt to be repaid. This’ll go down each week if you add enough credit to your meter

You can switch through each of the displays on your meter by pressing the blue button on the front. Each display has a letter or number, depending on what type of meter you have.

Displays when you have credit on your meter:

Display number What this means
A or 1 How much credit you have on your meter, eg. £4.50.
888.888 This is a test display only to be used by an engineer.
E or 3 How much credit has been put on your meter since it was last reset by an engineer.
F or 4 How much standing charge and debt (if applicable) your meter will collect each week.
G The total number of units recorded by your meter since it was manufactured.
H or 5 Your meter reading.
I or 6 Your price per unit of electricity.

To see the following display, your key will need to be in your meter.

Display number What this means
R or 7 How much emergency credit your meter will let you have, if you need it.

Economy 7 displays

Economy 7 is a special tariff with two different unit rates (a day rate and a cheaper night rate), usually used by people with night storage heaters.

Here are some other displays you’ll see if you have an Economy 7 meter:

Display number What this means
C The time and current rate you’re being charged, eg., at 2pm it will show you the day rate, and at 2am it will show you the night rate.
D The date and current rate you’re being charged.
H or 5 Your meter reading for your day usage.
I or 6 Your price per unit for your day rate.
J Your meter reading for your night usage.
K Your price per unit for your night rate.

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