Landlords, letting agents and housing associations

It's easy to tell us when there’s someone moving in or out of a property. If it's a business paying for the energy at the property, we'll need you to contact our Business Movers Team.

Otherwise, you're in the right place. It's helpful to give us around 2 days' notice and have the following information to hand:

  • The new tenant’s details
    Only once you’ve let your tenants know you'll be providing this information on their behalf, and they haven’t objected
  • Any gaps in the tenancy
    As the landlord you're responsible for the energy during this period
  • The previous occupier’s or tenant’s details
    Including their forwarding address

Alternatively if you would prefer to call us:

0800 316 8558 Landlines

0330 100 8658 Mobiles

Monday to Friday from 8am to 8pm, Saturday from 8am to 6pm

View call charge information


Got a prepayment meter

You'll need to call us. We will need to know the meter serial number and any credit or debit on the meter.