Send your meter reading now

Send us regular meter readings and we can give you more accurate bills.

Send your meter reading

Set up meter read reminders

We can send reminders by email or SMS when it’s time to read your meter, so you don’t have to worry. And you get more accurate bills for every reading you send.

Set up meter read reminders

Ways to send a meter reading

No need to log in or register

You can send your readings online - all you need is your account number.

Mobile app

It’s easy to send meter readings on our mobile app, as well as track your energy and view account events on the Timeline. Take a look and find out more about the app.

Phone

You can send a meter reading any time using our automated phone service. Just call 0800 073 3000 or 0330 100 3000 and have your account number to hand.

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Terms and conditions

Meter readings: We’ll use the reading(s) you supply to produce your next bill whenever it is possible to do so. There may be some circumstances when it is not possible to use your meter readings and in this case we will estimate your consumption. Our agents will still require access to your meter to take readings and for safety checks. The meter reads you supply will be in addition to our own meter reads and will be used to provide the most up-to-date view on your statement.

Smart tip

A Smart meter sends your meter readings to us automatically

  • No more torchlit meter readings, no more estimated bills*
  • Make it easier to see where you could save money
  • Your Smart meter comes at no extra cost

Get a Smart meter

*Unless there's a problem collecting a reading

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Help & support 

Do what you need to do with your bills, payments and meter readings. And find more help if you need it.

Go to help & support

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