Meter readings

Ways to send a meter reading

No need to log in or register

You can send your readings online - all you need is your account number.

Mobile app

It’s easy to send meter readings on our mobile app, as well as track your energy and view account events on the Timeline. Take a look and find out more about the app.

Phone

You can send a meter reading any time using our automated phone service. Just call 0800 073 3000 or 0330 100 3000 and have your account number to hand.

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Terms and conditions

Meter readings: We’ll use the reading(s) you supply to produce your next bill whenever it is possible to do so. There may be some circumstances when it is not possible to use your meter readings and in this case we will estimate your consumption. Our agents will still require access to your meter to take readings and for safety checks. The meter reads you supply will be in addition to our own meter reads and will be used to provide the most up-to-date view on your statement.