Help if you’re on benefits, disabled or ill

We’ve partnered with the Department for Work and Pensions (DWP) and Macmillan Cancer Care to help anyone who’s on benefits, elderly, disabled or suffering critical illness.

To find out more, just call and tell us if you or someone you live with:

  • Has a disability or long-term illness
  • Receives Income Support or income-based Jobseeker’s Allowance
  • Is a tenant or has an account in a landlord’s name

How we can helpopen/close

If you get certain benefits, our Fuel Direct scheme may be for you. It takes a set amount from your benefit each week and puts it towards your bills or outstanding payments.

It’s available for gas and electricity, and we can help you decide an amount to suit you. There’s also an extra cost of £3.70, set up by the Department for Work and Pensions, towards any balance which can’t be changed.

You’ll qualify for Fuel Direct if you get one of these benefits:

  • Income support
  • Income-based Job Seekers Allowance
  • Pension credit
  • Income related employment and support allowance

We also offer other schemes that could help you out:

Extra information

If you think you’re eligible for any of the above schemes, or you want help, just get in contact with us and make sure you have the following to hand:

  • A recent meter reading
  • Details of your benefits, if any
  • Your date of birth
  • Your National Insurance number

Help if you have canceropen/close

We understand that cancer patients are more at risk of suffering fuel poverty, so our Fuel Management Programme offers them extra help with bills.

If you’re diagnosed with cancer, then call the Macmillan helpline on 0808 808 0000 to see if you’re eligible. We may be able to help cut your bills, and we’ll offer energy advice and a benefits entitlement check.

Then we’ll set you up on a payment plan below 10% of your income, protected in case your usage goes up. We’ve already helped over 900 customers, with an average saving of £900 per household. In fact, we’ve written off over £1million of customer debt in total.

To learn more, contact your Macmillan nurse or visit the ‘freeze out fuel poverty’ campaign page.

We’re making our site accessible to help people with disabilities – take a look at our Accessibility statement

For further information and advice please visit Energy UK.

A customer is vulnerable if for reasons of age, health, disability or severe financial insecurity, they are unable to safeguard their personal welfare or the personal welfare of other members of the household. Source: npower Debt Policy and Safety Net guidelines.