Help someone you know

Do you know someone with a long-term illness who may need help repairing a broken boiler or heating system, installing a new one because they don’t have one or fitting insulation that they can’t pay for in full themselves? We receive referrals for people who meet the scheme’s criteria from community professionals such as health and social care workers, welfare agencies and charitable organisations.

If you know someone you think we could help, please tell us by completing the referral form.

An engineer servicing a combi boiler

Who qualifies for help?

People who qualify are those with long-term illnesses who own and occupy their home in England or Wales, but also have a low income and little or no savings (assessed) and can’t fully fund the work themselves. We’ll check to make sure the person is eligible, so they’ll have to fill in a couple of forms about their situation, including income and expenditure. If you have questions about the criteria, you can call us on 0800 022 220. Lines are open: Monday to Friday, 8am to 8pm, Saturday 8am to 6pm.

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Heating and insulation measures

We can help with things like:

Cavity wall and loft insulation

Boiler repairs and replacement*

Heating systems or appliances*

Energy efficiency advice

Access to funding

*If broken or no heating installed.

We choose contractors carefully, and we stay in touch with our clients from start to finish – making sure they’re happy with the results.


Funding may be available to help pay for heating and insulation work from a range of sources. In addition to the npower Health Through Warmth fund, these include grant schemes and charitable organisations. Assistance is discretionary and it’s based on individual circumstances. The scheme's decision is final.

This year, in addition to our standard crisis funding, we have a special Rapid Care Fund that enables us to fully fund measures for some of the most vulnerable people who are at greater at risk from cold conditions, and who need rapid assistance due to the severity of their illness.

Apply using the online referral form

If you know someone you think we could help, please tell us by completing the online referral form.

Fill in the online referral form

Postal address:

npower Health Through Warmth®
Oak House

You can call us on:

0808 172 6999
0330 100 8669

Lines are open: Monday to Friday from 8am to 8pm

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Other things you might be interested in

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Go to Additional support

A support worker talking with an older woman

Priority Services 

We can offer you services including help with your communication, safety and access needs.

Go to Priority Services

Home and energy guides 

We've put together some handy guides to help you with your everyday energy management.

View our guides