How we can help you
We want to understand if you need any support, so please tell us if:
- Your circumstances have changed
- You need more time to pay
- You or someone living with you is elderly, has a disability, has young children, or a long-term illness (including relying on an electricity supply for medicine or equipment).
We can help you find the right support or organisations who can help your situation. Read on to find out what’s available.
Do you think you may need help or support? Our Priority Services may be able to give you free help to support your communication, safety and access needs. If you're eligible, you can choose to join our Priority Services Register free of charge. We want to provide the right support where it's needed for you and your household when it comes to your energy account.
We know that some people find websites harder to use than others and we want to make sure that everyone who visits our website can access the information they need in a way that meets their needs.
Help with your water bills
If you require additional help from us, you may also want to register for help with your other utilities.
Water companies offer additional support services similar to ours. You can find out more by contacting your water company directly. Ofwat, the water companies regulator, also provides information on the types of customer assistance available.
Did you know that you can manage your account online and resolve common issues quickly?
New to your npower online account?
Activate your account now - it's easy and only takes a couple of minutes. All you need is your account number. You’ll find it on your bill, or in emails and letters we’ve sent you.