If you've registered for an online account, just log in and view your 'Profile'

  • Change your personal details
  • Update your contact information
  • Choose how to receive notifications
  • Set up meter reading reminders

Log in to your account

New to your npower online account?

Activate your account now - it's easy and only takes a couple of minutes. All you need is your account number. You’ll find it on your bill, or in emails and letters we’ve sent you.

Activate your account now

Related sections and actions

A couple moving home carry an arm chair between them

Moving home 

It can be stressful, but by moving online, using our handy guides or reading our FAQs, moving your energy couldn't be easier.

Moving home
A women checks a list surrounded by packing boxes

Guide to moving home 

Following our easy, five-step guide to moving home will help make the move even easier.

Guide to moving home

An engineer inspecting a boiler

Moving your boiler care 

When you move, your boiler care won't automatically come with you. You'll need to contact our dedicated team directly.

Moving your boiler care

Can't find your answer online?

To get you to the right person faster, please have your account number handy when you contact us.


Live Chat

Sorry, live chat is currently unavailable

Live chat available