Care & Repair Cymru clients
Mary, aged 80, has several health issues. The central heating in her property was constantly breaking down, leaving Mary without heating or hot water. The cold made her health conditions worse. Mary has no savings and was unable to afford replacing the boiler.
The cost of a new boiler was £3,180. The Cardiff Care & Repair caseworker successfully secured £1,375 from various charities.
The remaining balance of £1,805 was covered by the npower Health Through Warmth fund. Mary comments: “I now have a lovely warm home heated by an efficient boiler which also helps to keep my energy bills down. I’ve got peace of mind knowing that I won’t be left in a cold house with no hot water."
When George was in the army he sustained a foot injury which left him with permanent disability. He has limited mobility and can’t walk without a crutch. His wife, Margaret, also has a back injury. When their boiler failed they were left without any heating or hot water.
Care & Repair Powys were already working with George and Margaret on disabled facilities in their home. So, when their heating broke they got a quote for a replacement boiler and received funding from a range of forces charities and from the npower Health Through Warmth fund.
George said: “We had been struggling with the heating for a while, but when it broke down completely we were really worried. All these organisations working together to help us was just marvellous, we are over the moon.”
Clients in the East Riding of Yorkshire
Sarah, aged 51, had depression and following extremely distressing personal circumstances she experienced a nervous breakdown. The boiler in her home broke down leaving her without heating or hot water which added to her stresses. Sarah was unable to afford a replacement boiler and didn’t know where to turn for help.
After visiting the local pension service for advice, Sarah was referred to npower Health Through Warmth. The local scheme coordinator organised quotes and funding for installation of a new boiler, costing £1,321. Local and occupational charities contributed £850 and the npower Health Through Warmth fund provided the rest (£471).
Sarah says: "The help and compassion I received from Health Through Warmth was so appreciated, my life has been changed for the better."
Marjorie, aged 72 from Beverley has depression and suffers with lichen planus. Her home only had no heating in the bedrooms or the bathroom.
After being referred to npower Health Through Warmth by her doctor, the local scheme coordinator helped Marjorie get a grant from Northern Gas Networks for gas to be connected to her property. Installation of a new gas central heating system would cost of £2,678. Contributions to help pay for the work came from her local authority’s Warm Homes Healthy People Fund and a range of charities, including the npower Health Through Warmth fund.
The Health Through Warmth coordinator discovered that Marjorie had also built up a debt on her electricity account with npower. Working together, Marjorie applied for assistance from the npower Energy Fund. Her application was successful and after making agreed regular payments, the debt was written off.
Marjorie said: “The difference having central heating has made to me is unbelievable. I’m very grateful for the help from Health Through Warmth and all the other organisations.”
Foundations Independent Living Trust clients
John and Edna, Pendle
John, aged 73, has had prostate cancer and is diabetic. His wife Edna has chronic osteoporosis of the hip and spine. They moved into their home in 1973 but never had the money to have central heating installed, relying instead on a gas fire in the living room for warmth.
During the last few years they struggled with the cold weather, and in winter had been confined to the living room to keep warm. John and Edna contacted St Vincent’s Homecare & Repair, who arranged for central heating and other essential work to be done, costing £4,970.
The caseworker accessed funding from a wide range of charities. They applied to the Foundations Independent Living Trust for a contribution from the npower Health Through Warmth fund.
Edna said “Having gas central heating has made a huge difference to our lives and we are so much more comfortable in our home now.”
74 year old Margaret lives in Blackpool and has cardiovascular problems, which can be worsened by the cold. She was left without heating and hot water when a gas engineer condemned her boiler because it was leaking carbon monoxide. Margaret turned to halogen heaters to keep warm, but as the temperatures dropped she found it difficult to keep warm.
Margaret approached Blackpool Council’s Care & Repair Agency who applied for funding from the Foundations Independent Living Trust Health Through Warmth hardship fund. This funding enabled the agency to arrange for a new boiler, thermostat and flue to be fitted.
Margaret comments: "When my boiler stopped working I didn’t know what to do, but the team at Blackpool Council Care & Repair were great and found funding to pay for the work. I’m so happy that my house is lovely and warm again."
Clients in Leicester
Pamela has asthma, diabetes, limited mobility, high blood pressure and thyroid problems. Her boiler had broken down and two of the radiators were leaking, leaving her without heating or hot water. Due to Pamela’s health conditions she is extremely sensitive to the cold.
Pamela called her council's customer service team who referred her to npower Health Through Warmth. The local scheme coordinator sought funding for a new central heating system at a cost of £2,473.20. A range of charitable organisations contributed funds, including £500 from the npower Health Through Warmth fund.
Pamela said: "I didn’t think I could get any help until I was put in touch with npower Health Through Warmth. The scheme has been a great help, I had no idea that charities and Health Through Warmth would be able to help pay for the new heating system. I’m really grateful."
Elaine, 57, has asthma and osteoporosis, which can be worsened by cold. Elaine had a coal-fuelled central heating system that often broke down and required constant refuelling, which was difficult for her to do.
Elaine contacted the Saffron Resource Centre for help. They referred her to the npower Health Through Warmth coordinator, based at Leicester, who arranged quotes and sought funding for a new boiler to be installed. The cost of the work was £2,805.60 and contributions were made by several organisations. The remaining balance of £2,305.60 was provided by the npower Health Through Warmth fund.
Elaine was really pleased with the help she received from Health Through Warmth. She says she is much more comfortable now, and looks forward to putting the heating on, knowing that the boiler is reliable and the system is easy to manage. When her grandchildren visit they can now play in a warm house and she doesn't worry about them feeling cold.
Clients in Merseyside
William, aged 83, from Merseyside has chronic heart disease as well as sight and hearing impairments. His boiler broke down, leaving him and his wife without heating and hot water.
William contacted Energy Projects Plus, where the local Health Through Warmth coordinator is based. He was referred to the npower Health Through Warmth scheme and the coordinator arranged for a new boiler to be installed, costing £1,795. William contributed £795, £400 came from another charity, and the npower Health Through Warmth fund provided the remaining £600.
William comments "I couldn’t afford to pay for a new boiler and I’d tried to get assistance from other schemes, but I didn’t qualify. When I found out that the Health Through Warmth scheme was able to help me to install the new boiler and assist with funding, I was just lost for words. I’m so pleased, and have peace of mind knowing we can rely on our heating system."
Victoria, aged 47, has severe chronic fibromyalgia and osteoarthritis, and is in constant pain with stiffness and limited mobility. Her boiler was extremely old and faulty, often leaving her without heating.
Victoria contacted Energy Projects Plus advice line and was referred to the Health Through Warmth team. The local coordinator arranged for a new boiler and radiator to be installed, costing £1,880, and secured a grant of £800 from an anonymous charity. Victoria was able to make a contribution of £230. The balance of £850 was paid by the npower Health Through Warmth fund.
Victoria said: “I knew I couldn’t afford the whole cost of a new boiler, so I was relieved when I found out I could get financial from the Health Through Warmth fund and a charity. It’s made such a difference.”
Apply using the online referral form
If you know someone you think we could help, please tell us by completing the online referral form.
npower Health Through Warmth®
You can call us on:
0800 912 7000
Lines are open: Monday to Friday from 8:30am to 4:30pm.
Other things you might be interested in
Do what you need to do with your bills, payments and meter readings. And find more help if you need it.
This scheme helps people who may be struggling to keep up with their energy payments.
We've put together some handy guides to help you with your everyday energy management.