It’s a criminal offence which can lead to a fine and 5 years in prison, but more importantly it’s extremely dangerous. Tampering with a home’s energy supply can put the safety of people in the property and surrounding area at risk.
Not only that, but it's estimated to cost customers, suppliers and the energy industry £400,000,000 a year. We work hard alongside Ofgem to stamp it out, but we need your help.
If you think someone is stealing energy or tampering with their meter, we need to know. Just fill out our anonymous form, call us or send an email.
Suspect energy theft? Let us know - it's completely anonymous.
Call: 0800 980 3496 or 0330 100 8796
Call: 0800 980 2205 or 0330 100 8805
The information you give us will be kept strictly confidential and we won't share your contact details without your permission (unless as required by law).
Other ways to report energy theft
Call 101 and speak to your local police.
If your meter has been stolen, call the Police on the number above and get a crime reference number. Then ring our Customer Enquiries team on 0800 073 3000 or 0330 100 3000 and arrange for a new meter to be installed.
If you can smell gas or think there's a leak, turn off your supply at the meter and call the National Gas Service Emergency Line on 0800 111 999.
And if you're worried about the safety of your or a nearby electricity supply, please contact the relevant electricity Distributor for your area.
Send your meter reading now
Send us regular meter readings and we can give you more accurate bills.
Set up meter read reminders
We can send reminders by email or SMS when it’s time to read your meter, so you don’t have to worry. And you get more accurate bills for every reading you send.