Energy theft
It’s a criminal offence which can lead to a fine and 5 years in prison, but more importantly it’s extremely dangerous. Tampering with a home’s energy supply can put the safety of people in the property and surrounding area at risk.
Not only that, but it's estimated to cost customers, suppliers and the energy industry £400,000,000 a year. We work hard alongside Ofgem to stamp it out, but we need your help.
If you think someone is stealing energy or tampering with their meter, we need to know. Just fill out our anonymous form, call us or send an email.
Suspect energy theft? Let us know - it's completely anonymous.
Electricity meters
Call: 0800 980 3496 or 0330 100 8796
Email: revenue.protection@npower.com
Gas meters
Call: 0800 980 2205 or 0330 100 8805
Email: theftofgas@npower.com
The information you give us will be kept strictly confidential and we won't share your contact details without your permission (unless as required by law).
Other ways to report energy theft
Call 101 and speak to your local police.
If your meter has been stolen, call the Police on the number above and get a crime reference number. Then ring our Customer Enquiries team on 0800 073 3000 or 0330 100 3000 and arrange for a new meter to be installed.
Please note:
If you can smell gas or think there's a leak, turn off your supply at the meter and call the National Gas Service Emergency Line on 0800 111 999.
And if you're worried about the safety of your or a nearby electricity supply, please contact the relevant electricity Distributor for your area.
Energy Theft Charter
We've signed up to the energy industry's Theft Charter (PDF, 131 KB), which describes how we'll support customers while investigating and taking action in relation to energy theft.
