Problems with your gas supply
If you have no gas supply
If you think you’ve lost the gas supply to your gas appliances, first check that your gas meter is displaying ‘ON’ rather than ‘OFF’. If your meter is displaying ‘ON’ and you’re still not receiving a gas supply to your appliances, please call the Gas Emergency Service on 0800 111 999.
Meter problems
If you’ve lost your supply and believe it’s related to your meter and not the network, call the npower team on 0800 073 3000. We're open 8am to 8pm Monday to Friday, 8am to 6pm on Saturday.
If you’re calling outside of these times, please call our emergency metering team on 0800 048 0540 and we will be here to help you.
Issues could include leaking gas meters, or your meter not working.
Gas Transporters
The National Grid is responsible for the majority of the pipelines that run underground and get the gas to your home. Although in some areas of the country, particularly rural areas, Independent Gas Transporters (IGT) maintain the pipes and pipe networks. It’s estimated that 1 million homes are supplied by IGTs.
If the M number shown on your bill is 10 digits long and begins with 74 through to 77, you are supplied by an IGT. Use the table below to find out which IGT transports gas to your property.
| IGT name and address | First eight characters of the M Number range from: | First eight characters of the M Number range to: |
| British Gas Connections Ltd, 30 The Causeway, Staines, Middlesex, TW18 3BY | 74400001 | 74550000 |
| ES Pipelines Ltd, Old Pump House, Elmer Works, Hawks Hill, Leatherhead, Surrey, KT22 9DA | 74900001 | 74930000 |
| The Gas Transportation Company Ltd, Woolpit Business Park, Woolpit, Bury St Edmunds, Suffolk, IP30 9UQ | 74250001 75300001 76000000 |
74400000 75500000 76399999 |
| Independent Pipelines Ltd, Ocean Park House, East Tyndall Street, Cardiff, CF24 5GT | 74000001 75000001 76400000 76543215 |
74250000 75300000 76543213 76753605 |
| Mowlem Energy Ltd, 2 Redwood Court, Peel Park, East Kilbride, Glasgow, G74 5PF | 74980001 | 74995000 |
| Quadrant Ltd, Ocean Park House, East Tyndall Street, Cardiff, CF24 5GT. (Formerly East Midlands Pipelines Ltd.) | 74850001 | 74900000 |
| Scottish Power Gas Ltd, St Vincent Crescent, Glasgow, G3 8LB | 74650001 | 74750000 |
| SSE Pipelines Ltd, 55 Vastern Road, Reading, Berkshire, RG1 8BU | 74750001 75510001 |
74800000 75550000 |
| United Utilities Network Ltd, 12th Floor, Oakland House, Talbot Road, Stretford, Manchester, M16 0HQ | 74930001 | 74950000 |
| United Utilities Pipelines Ltd, PO Box 3010, Links Business Park, Fortram Road, St Mellons, Cardiff, CF3 0DS | 74950001 | 74980000 |
| Utility Grid Installations Ltd, Mount Stuart House, Mount Stuart Square, Cardiff, CF10 5FQ | 74995001 75500001 |
74999499 75510000 |
In all other cases gas is transported to your property by National Grid, National Grid House, Warwick Technology Park, Warwick, CV34 6DA.
