Report a power cut 

105 is the new nationwide number that will put you through to your local electricity network operator - the company that manages the cables, wires and sub-stations that bring electricity into local homes and businesses.

You can also call 105 if you spot damage to electricity power lines and sub-stations that could put you or someone else in danger. If there’s a serious immediate risk call the emergency services too.

105 is a free service for people in England, Scotland and Wales and you can call the number from most landlines and mobile phones. It doesn’t matter who you choose to buy your electricity from - anyone can call 105.
Power cut? Call 105

Meter problems

If you’ve lost your supply and believe it’s related to your meter and not the network, call the npower team on 0800 073 3000. We're open 8am to 8pm Monday to Friday, 8am to 6pm on Saturday.

If you’re calling outside of these times, please call our emergency metering team on 0800 048 0540 and we will be here to help you.

Issues could include leaking electricity meters, or your meter not working.

View call charge information

What to do in a power cut – a step by step guide

  1. Check with neighbours

    If you have any neighbours nearby and it's safe to do so, check to see if they have lost their power too. If they have, it is more than likely that it is a local network fault. If it’s just your home, call a qualified electrician for advice.
  2. Tell your local electricity distributor

    Not sure who to call in the event of a power cut? Just call 105 and they’ll help you get in touch with your local electricity distribution company. They’re responsible for the power supply in your area and look after the wires and cables that connect your home or business to the National Grid. Your electricity is supplied through these wires and cables by your energy supplier. You need to use the two digits at the bottom left of your supply number to identify the correct number to call. You’ll find this on your electricity bill.
  3. Switch off appliances

    Switch off all your electrical appliances and lights. It’s a good idea to leave one light switched on so you’ll be able to see when the power comes back on.
  4. Take extra care

    Take great care with other forms of heating and lighting, such as paraffin heaters and candles.
  5. Be prepared

    If you have been advised that the electricity will be turned off, keep some boiled water in a thermos flask to make hot drinks and fill a hot water bottle if the weather is cold. Any food in the freezer should stay frozen for approximately 8 hours. Don't open the freezer door unless you have to.
  6. Check the freezer

    Check the food in your freezer when the power is back on to make sure it has not thawed. If it has thawed, don’t re-freeze it as it could be unsafe to eat. You may be able to claim on your household contents insurance for any lost food - just check your policy to make sure.
  7. Powering medical equipment

    If you have medical support equipment that needs power to operate, you should make sure you have another source of power, such as a battery. Contact your hospital or doctor for advice. Please tell us if you have medical support equipment so that we can pass the information on to the distribution company with our Priority Services.
  8. A man checking a fuse box with a torch

Be prepared for a power cut

  1. Keep a torch and fresh batteries where you can easily reach them.
  2. If you live in a rural area, be prepared for more power cuts during the winter period, particularly during bad weather or storms.
  3. Keep your latest energy bill somewhere that’s easy to find as this will have emergency contact details on it.
  4. It’s advisable to have emergency heating and lighting, such as paraffin heaters and candles. If you use these, make sure you use them safely and extinguish them properly.
  5. Remember that the doorbell won’t function properly unless it is powered by batteries, neither will an alarm system unless it has a battery back-up.

Electricity distributors

In England, Scotland and Wales, there are six Distribution Network Operators (DNOs) that operate in different geographical regions and several Independent Distribution Network Operators (IDNOs) that operate across regions. DNOs and IDNOs are each responsible for ensuring that homes and businesses have electricity 24 hours a day, 365 days a year.

Your local electricity distribution company is responsible for the power supply in your area and they look after the wires and cables that connect your home or business to the National Grid. Your electricity is supplied through these wires and cables by npower. If you lose your electricity supply and the power cut affects other houses or businesses in your area, you should contact your local distribution company. You can use the two digits at the bottom left of your supply number (which you’ll find on your electricity bill) to help you find the number to call from the list below.

Distribution company Area covered Market Participant Identifier (MPID) Short code Emergency power loss number Website/email Address for loss of supply issues
Electricity North West North West England NORW 16 105
Website: enwl.co.uk/contact
Email: enquiries@enwl.co.uk
Electricity North West Ltd, Customer Relations, 304 Bridgewater Place, Birchwood Park, Warrington, WA3 6XG
Northern Powergrid North East & North Yorkshire NEEB 15 105 Website: northernpowergrid.com Northern Powergrid, Customer Relations, Manor House, Station Road, Penshaw, Houghton le Spring, DH4 7LA
Northern Powergrid Yorkshire & Northern Lincolnshire YELG 23 105
Website: northernpowergrid.com Northern Powergrid, Customer Relations, Manor House, Station Road, Penshaw, Houghton le Spring, DH4 7LA
Scottish Power Energy Networks Cheshire, Merseyside, North Wales and North Shropshire MANW 13 105 Website: spenergynetworks.co.uk SP Energy Networks, Customer Contact Team, ScottishPower House, 320 St Vincent Street, Glasgow G2 5AD
Scottish Power Energy Networks Central & Southern Scotland SPOW 18 105 Website: spenergynetworks.co.uk SP Energy Networks, Customer Contact Team, ScottishPower House, 320 St Vincent Street, Glasgow G2 5AD
Scottish and Southern Electricity Networks North of Scotland HYDE 17 105 Website: ssen.co.uk Scottish Hydro Electric Power Distribution plc, Network Management Centre, 2nd Floor, Inveralmond House, 200 Dunkeld Road, Perth PH1 3AQ
Scottish and Southern Electricity Networks Central Southern England SOUT 20 105 Website: ssen.co.uk Southern Electric Power Distribution plc, Network Management Centre, Walton Road, Cosham, Portsmouth, PO6 1UJ
UK Power Networks East of England EELC 10 105 Website: ukpowernetworks.co.uk UK Power Networks, Customer Care, Fore Hamlet, Ipswich, Suffolk, IP3 8AA
UK Power Networks London LOND 12 105 Website: ukpowernetworks.co.uk UK Power Networks, Customer Care, Fore Hamlet, Ipswich, Suffolk, IP3 8AA
UK Power Networks South East England SEEB 19 105 Website: ukpowernetworks.co.uk UK Power Networks, Customer Care, Fore Hamlet, Ipswich, Suffolk, IP3 8AA
Western Power Distribution East Midlands EMEB 11 105 Website: westernpower.co.uk Email: info@westernpower.co.uk Western Power Distribution, Information Centre, Avonbank, Feeder Road, Bristol, BS2 0TB
Western Power Distribution West Midlands MIDE 14 105 Website: westernpower.co.uk Email: info@westernpower.co.uk Western Power Distribution, Information Centre, Avonbank, Feeder Road, Bristol, BS2 0TB
Western Power Distribution South Wales SWAE 21 105 Website: westernpower.co.uk Email: info@westernpower.co.uk Western Power Distribution, Information Centre, Avonbank, Feeder Road, Bristol, BS2 0TB
Western Power Distribution South West England SWEB 22 105 Website: westernpower.co.uk Email: info@westernpower.co.uk Western Power Distribution, Information Centre, Avonbank, Feeder Road, Bristol, BS2 0TB
Energetics GUCL 26 105 Website: energetics-uk.com
Email: electricityinfo@energetics-uk.com
Fenick House, Lister Way, Hamilton International Technology Park, Glasgow, G72 0FT
ESP Electricity LENG 25 105 Website: www.espug.com
Email: especontrol@espug.com
ESP Electricity, Bluebird House, Mole Business Park, Leatherhead, Surrey, KT22 7BA
GTC ETCL 27 105 Website: gtc-uk.co.uk
Email: electricity_no_supply@gtc-uk.co.uk
GTC, Energy House, Woolpit Business Park, Woolpit, Bury St Edmunds, Suffolk, IP30 9UP
Independent Power Networks IPNL 24 105 Website: gtc-uk.co.uk
Email: electricity_no_supply@gtc-uk.co.uk
Independent Power Networks, Energy House, Woolpit Business Park, Woolpit, Bury St Edmunds, Suffolk, IP30 9UP
Harlaxton Energy Networks HARL 29 105 Website: harlaxtonenergynetworks.co.uk
Email: info@harlaxtonenergynetworks.com
Harlaxton Energy Networks Ltd Toll Bar Road, Marston, Grantham, Lincs, NG32 2HT
Leep Electricity Networks PENL 30 105 Website: leeputilities.co.uk
Email: electricity@leeputilities.co.uk
Leep Electricity Networks Limited, POD 53, The Greenhouse, 101-110 Broadway, MediaCityUK,M50 2EQ
UK Power Distribution UKPD 31 105 Website: ukpowerdistribution.co.uk
UK Power Distribution, Head Office, 6500 Daresbury Park, Warrington, Cheshire, WA4 4GE
Energy Assets Networks Limited UDNL 32 105 Website: energyassetsnetworks.co.uk
Email: infoEAN@energyassets.co.uk
Energy Assets Networks Ltd, Ship Canal House, 98 King Street, Manchester M2 4WU
Eclipse Power Networks GGEN 33 105 Website: eclipsepower.co.uk Eclipse Power Networks, 25 Olney Office Park, Olney MK46 5FP
Murphy Power Distribution Limited MPDL 34 105 Website: murphygroup.com Murphy Power Distribution Limited, Hawks Green Lane, Cannock, Staffordshire WS11 7LH
Our full Standards of Service (PDF, 1490KB) explains in further detail about compensation payments, appointment times and other matters related to electricity network operators and what they do for you.

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