Call 105 to report a power cut

If there’s a power cut in your area, simply call 105 for free, to get in touch with your local Distribution Network Operator.

In England, Scotland and Wales, there are six Distribution Network Operators (DNO) and several Independent Distribution Network Operators (IDNO) that operate in different geographical regions. DNOs and IDNOs are each responsible for ensuring that homes and businesses have electricity 24 hours a day, 365 days a year.

Power Cut Call 105

Distribution Network Operators

Distribution Network Operator Short code Area covered Website/email Address for supply loss
UK Power Networks

Short code

10

Area covered

East of England

Website/email

ukpowernetworks.co.uk

Address for supply loss

UK Power Networks, Customer Care, Fore Hamlet, Ipswich, Suffolk, IP3 8AA
Western Power Distribution

Short code

11

Area covered

East Midlands

Website/email

westernpower.co.uk

info@westernpower.co.uk

Address for supply loss

Western Power Distribution, Information Centre, Avonbank, Feeder Road, Bristol, BS2 0TB
UK Power Networks

Short code

12

Area covered

London

Website/email

ukpowernetworks.co.uk

Address for supply loss

UK Power Networks, Customer Care, Fore Hamlet, Ipswich, Suffolk, IP3 8AA
Scottish Power Energy Networks

Short code

13

Area covered

Cheshire, Merseyside, North Wales and North Shropshire

Website/email

spenergynetworks.co.uk

Address for supply loss

SP Energy Networks, Customer Contact Team, ScottishPower House, 320 St Vincent Street, Glasgow, G2 5AD
Western Power Distribution

Short code

14

Area covered

West Midlands

Website/email

westernpower.co.uk

info@westernpower.co.uk

Address for supply loss

Western Power Distribution, Information Centre, Avonbank, Feeder Road, Bristol, BS2 0TB
Northern Powergrid

Short code

15

Area covered

North East & North Yorkshire

Website/email

northernpowergrid.com

Address for supply loss

Northern Powergrid, Customer Relations, Manor House, Station Road, Penshaw, Houghton le Spring, DH4 7LA
Electricity North West

Short code

16

Area covered

North West England

Website/email

enwl.co.uk/contact

enquiries@enwl.co.uk

Address for supply loss

Electricity North West, 304 Bridgewater Place, Birchwood Park, Warrington, WA3 6XG
Scottish and Southern
Electricity Networks

Short code

17

Area covered

North of Scotland

Website/email

ssen.co.uk

Address for supply loss

Scottish Hydro Electric Power Distribution, Network Management Centre, 2nd Floor, Inveralmond House, 200 Dunkeld Road, Perth, PH1 3AQ
Scottish Power Energy Networks

Short code

18

Area covered

Central & Southern Scotland

Website/email

spenergynetworks.co.uk

Address for supply loss

SP Energy Networks, Customer Contact Team, ScottishPower House, 320 St Vincent Street, Glasgow, G2 5AD
UK Power Networks

Short code

19

Area covered

South East England

Website/email

ukpowernetworks.co.uk

Address for supply loss

UK Power Networks, Customer Care, Fore Hamlet, Ipswich, Suffolk, IP3 8AA
Scottish and Southern
Electricity Networks

Short code

20

Area covered

Central Southern England

Website/email

ssen.co.uk

Address for supply loss

Southern Electric Power Distribution, Network Management Centre, Walton Road, Cosham, Portsmouth, PO6 1UJ
Western Power Distribution

Short code

21

Area covered

South Wales

Website/email

westernpower.co.uk

info@westernpower.co.uk

Address for supply loss

Western Power Distribution, Information Centre, Avonbank, Feeder Road, Bristol, BS2 0TB
Western Power Distribution

Short code

22

Area covered

South West England

Website/email

westernpower.co.uk

info@westernpower.co.uk

Address for supply loss

Western Power Distribution, Information Centre, Avonbank, Feeder Road, Bristol, BS2 0TB
Northern Powergrid

Short code

23

Area covered

Yorkshire & Northern Lincolnshire

Website/email

northernpowergrid.com

Address for supply loss

Northern Powergrid, Customer Relations, Manor House, Station Road, Penshaw, Houghton le Spring, DH4 7LA
GTC (Independent Power Networks Limited)

Short code

24

Area covered

Website/email

gtc-uk.co.uk

electricity_no_supply@gtc-uk.co.uk

Address for supply loss

GTC, Synergy House, Woolpit Business Park, Woolpit, Bury St Edmunds, Suffolk, IP30 9UP
ESP Electricity

Short code

25

Area covered

Website/email

www.espug.com

especontrol@espug.com

Address for supply loss

ESP Electricity, Bluebird House, Mole Business Park, Leatherhead, Surrey, KT22 7BA
Last Mile Electricity

Short code

26

Area covered

Website/email

lastmile-uk.com

complaints@lastmile-uk.com

Address for supply loss

Last Mile Electricity, Fenick House, Lister Way, Hamilton International Technology Park, Glasgow, G72 0FT
GTC (Electricity Network Company Limited)

Short code

27

Area covered

Website/email

gtc-uk.co.uk

electricity_no_supply@gtc-uk.co.uk

Address for supply loss

GTC, Synergy House, Woolpit Business Park, Woolpit, Bury St Edmunds, Suffolk, IP30 9UP
Harlaxton Energy Networks

Short code

29

Area covered

Website/email

harlaxtonenergynetworks.co.uk

emergency@harlaxtonenergynetworks.com

Address for supply loss

Harlaxton Energy Networks, Toll Bar Road, Marston, Grantham, Lincs, NG32 2HT
Leep Electricity Networks

Short code

30

Area covered

Website/email

leeputilities.co.uk/electricity

electricity@leeputilities.co.uk

Address for supply loss

Leep Electricity Networks, MediaCityUK, M50 2EQ
UK Power Distribution

Short code

31

Area covered

Website/email

ukpowerdistribution.co.uk

frankwelsh@ukpowerdistribution.co.uk

Address for supply loss

UK Power Distribution, Head Office, 6500 Daresbury Park, Warrington, Cheshire, WA4 4GE
Energy Assets Networks

Short code

32

Area covered

Website/email

energyassetsnetworks.co.uk

controlroomEAN@energyassets.co.uk

Address for supply loss

Energy Assets Networks, Ship Canal House, 98 King Street, Manchester, M2 4WU
Eclipse Power Networks

Short code

33

Area covered

Website/email

eclipsepower.co.uk

enquiries@eclipsepower.co.uk

Address for supply loss

Eclipse Power Networks, 25 Osier Way, Olney Office Park, Olney, MK46 5FP

Powerloss helpline: 01234 486487
Murphy Power Distribution

Short code

34

Area covered

Website/email

murphypowerdistribution.co.uk

powerdistribution@murphygroup.co.uk

Address for supply loss

Murphy Power Distribution, Hawks Green Lane, Cannock, Staffordshire WS11 7LH
Fulcrum Electricity Assets

Short code

35

Area covered

Website/email

fulcrum.co.uk

enquiries@fulcrum.co.uk

Address for supply loss

Fulcrum Electricity Assets, 2 Europa View, Sheffield Business Park, Sheffield, S9 1XH

Powerloss helpline: 0808 1644714
Vattenfall Networks

Short code

36

Area covered

Website/email

networks.vattenfall.co.uk

idno.operations@vattenfall.com

Address for supply loss

Vattenfall Networks, Beaumont Bridge House, 181 Queen Victoria Street, London, EC4V 4EG
Forbury Assets

Short code

37

Area covered

Website/email

sseenterprise.co.uk

forburyassetsltd@sse.com

Address for supply loss

Forbury Assets, SSE Enterprise,1 Forbury Place, Forbury Road, Reading, Berkshire, RG1 3JH 

Powerloss helpline: 0800 107 6930