The 'Know Your Rights' leaflet has been produced by Consumer Futures in partnership with Citizens Advice and Citizens Advice Scotland. It provides information about where energy consumers can get independent information and advice about their energy supply and ways to reduce their energy bills.

Know your rights (PDF, 606 KB)

The 'Know Your Rights' leaflet has information:

  • That could help if you want to get a better deal
  • To help you find out how to make a complaint
  • If you need advice about the quality of your electricity or gas supply
  • How to ask for help if you’re struggling to pay your bills.

For up-to-date information visit the Citizens Advice website or call the Citizens Advice consumer service on 0808 223 1133 (or, if you use a minicom or textphone, you can contact 18001 0808 223 1133).