Guaranteed standards of performance
How we did in the fourth quarter of 2020
Category | Regulation | Subcategory | Cases where the regulation applied (number) | Breaches (number) | Exempt breaches under Regulation 9 (number) |
---|---|---|---|---|---|
Gas (domestic) |
RegulationRegulationRegulationRegulationRegulationRegulationRegulationRegulation3 |
SubcategorySubcategorySubcategorySubcategorySubcategorySubcategorySubcategorySubcategoryGas appointments |
Cases where the regulation applied (number)53,474 |
1,536
Breaches (number) |
0 |
Gas (domestic) |
RegulationRegulationRegulationRegulationRegulationRegulationRegulationRegulation4 |
SubcategorySubcategorySubcategorySubcategorySubcategorySubcategorySubcategorySubcategoryFaulty gas meters |
133
Cases where the regulation applied (number) |
Breaches (number)24 |
Exempt breaches under Regulation 9 (number)12 |
Gas (domestic) |
RegulationRegulationRegulationRegulationRegulationRegulationRegulationRegulation5 |
SubcategorySubcategorySubcategorySubcategorySubcategorySubcategorySubcategorySubcategoryFaulty gas prepayment meters |
5,613
Cases where the regulation applied (number) |
111
Breaches (number) |
Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)0 |
RegulationRegulationRegulationRegulationRegulationRegulationRegulationRegulationRegulationGas (domestic) |
SubcategorySubcategorySubcategorySubcategorySubcategorySubcategorySubcategorySubcategory6Subcategory |
Cases where the regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Gas reconnectionsCases where regulation applied (number) |
Breaches (number)Breaches (number)Breaches (number)Breaches (number)Breaches (number)Breaches (number)Breaches (number)Breaches (number)0Breaches (number) |
Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)0Exempt breaches under Regulation 9 (number) |
CategoryCategoryCategoryCategoryCategoryCategoryCategoryCategory0Category |
RegulationRegulationRegulationRegulationRegulationRegulationRegulationRegulationRegulationElectricity (domestic) |
SubcategorySubcategorySubcategorySubcategorySubcategorySubcategorySubcategorySubcategory3Subcategory |
Cases where the regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Electricity appointmentsCases where regulation applied (number) |
Breaches (number)73,085Breaches (number) |
Exempt breaches under Regulation 9 (number)2,824Exempt breaches under Regulation 9 (number) |
Category2Category |
RegulationRegulationRegulationRegulationRegulationRegulationRegulationRegulationRegulationElectricity (domestic) |
SubcategorySubcategorySubcategorySubcategorySubcategorySubcategorySubcategorySubcategory4Subcategory |
Cases where the regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Faulty electricity metersCases where regulation applied (number) |
Breaches (number)336Breaches (number) |
33
Exempt breaches under Regulation 9 (number) |
16
Category |
RegulationRegulationRegulationRegulationRegulationRegulationRegulationRegulationRegulationElectricity (domestic) |
SubcategorySubcategorySubcategorySubcategorySubcategorySubcategorySubcategorySubcategory5Subcategory |
Cases where the regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Faulty electricity prepayment metersCases where regulation applied (number) |
Breaches (number)2,824Breaches (number) |
65
Exempt breaches under Regulation 9 (number) |
CategoryCategoryCategoryCategoryCategoryCategoryCategoryCategory0Category |
RegulationRegulationRegulationRegulationRegulationRegulationRegulationRegulationRegulationElectricity (domestic) |
SubcategorySubcategorySubcategorySubcategorySubcategorySubcategorySubcategorySubcategory6Subcategory |
Cases where the regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Electricity reconnectionsCases where regulation applied (number) |
Breaches (number)Breaches (number)Breaches (number)Breaches (number)Breaches (number)Breaches (number)Breaches (number)Breaches (number)0Breaches (number) |
Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)0Exempt breaches under Regulation 9 (number) |
CategoryCategoryCategoryCategoryCategoryCategoryCategoryCategory0Category |
RegulationRegulationRegulationRegulationRegulationRegulationRegulationRegulationRegulationGas (micro-business) |
SubcategorySubcategorySubcategorySubcategorySubcategorySubcategorySubcategorySubcategory3Subcategory |
Cases where the regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Gas appointmentsCases where regulation applied (number) |
Breaches (number)895Breaches (number) |
Exempt breaches under Regulation 9 (number)263Exempt breaches under Regulation 9 (number) |
Category0Category |
RegulationRegulationRegulationRegulationRegulationRegulationRegulationRegulationRegulationElectricity (micro-business) |
SubcategorySubcategorySubcategorySubcategorySubcategorySubcategorySubcategorySubcategory3Subcategory |
Cases where the regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Electricity appointmentsCases where regulation applied (number) |
Breaches (number)1,401Breaches (number) |
Exempt breaches under Regulation 9 (number)169Exempt breaches under Regulation 9 (number) |
44
Category |
RegulationRegulationRegulationRegulationRegulationRegulationRegulationRegulationRegulationAll gas and electricity (domestic and micro-business) |
SubcategorySubcategorySubcategorySubcategorySubcategorySubcategorySubcategorySubcategory8 (3) (a)Subcategory |
Cases where the regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Number of additional standard paymentsCases where regulation applied (number) |
Breaches (number)0Breaches (number) |
659
Exempt breaches under Regulation 9 (number) |
Category0Category |
How we did in the third quarter of 2020
Category | Regulation | Subcategory | Cases where the regulation applied (number) | Breaches (number) | Exempt breaches under Regulation 9 (number) |
---|---|---|---|---|---|
Gas (domestic) |
RegulationRegulationRegulationRegulationRegulationRegulationRegulation3 |
SubcategorySubcategorySubcategorySubcategorySubcategorySubcategorySubcategoryGas appointments |
26,470 |
200 | 1 |
Gas (domestic) |
RegulationRegulationRegulationRegulationRegulationRegulationRegulation4 |
SubcategorySubcategorySubcategorySubcategorySubcategorySubcategorySubcategoryFaulty gas meters |
99 | 2 | 2 |
Gas (domestic) |
RegulationRegulationRegulationRegulationRegulationRegulationRegulation5 |
SubcategorySubcategorySubcategorySubcategorySubcategorySubcategorySubcategoryFaulty gas prepayment meters |
4,034 | 68 |
Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)0 |
RegulationRegulationRegulationRegulationRegulationRegulationRegulationRegulationGas (domestic) |
SubcategorySubcategorySubcategorySubcategorySubcategorySubcategorySubcategory6Subcategory |
Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Gas reconnectionsCases where regulation applied (number) |
Breaches (number)Breaches (number)Breaches (number)Breaches (number)Breaches (number)Breaches (number)Breaches (number)0Breaches (number) |
Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)0Exempt breaches under Regulation 9 (number) |
CategoryCategoryCategoryCategoryCategoryCategoryCategory0Category |
RegulationRegulationRegulationRegulationRegulationRegulationRegulationRegulationElectricity (domestic) |
SubcategorySubcategorySubcategorySubcategorySubcategorySubcategorySubcategory3Subcategory |
Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Electricity appointmentsCases where regulation applied (number) |
35,755
Breaches (number) |
257
Exempt breaches under Regulation 9 (number) |
2
Category |
RegulationRegulationRegulationRegulationRegulationRegulationRegulationRegulationElectricity (domestic) |
SubcategorySubcategorySubcategorySubcategorySubcategorySubcategorySubcategory4Subcategory |
Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Faulty electricity metersCases where regulation applied (number) |
419
Breaches (number) |
1
Exempt breaches under Regulation 9 (number) |
0
Category |
RegulationRegulationRegulationRegulationRegulationRegulationRegulationRegulationElectricity (domestic) |
SubcategorySubcategorySubcategorySubcategorySubcategorySubcategorySubcategory5Subcategory |
Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Faulty electricity prepayment metersCases where regulation applied (number) |
1,571
Breaches (number) |
50
Exempt breaches under Regulation 9 (number) |
CategoryCategoryCategoryCategoryCategoryCategoryCategory0Category |
RegulationRegulationRegulationRegulationRegulationRegulationRegulationRegulationElectricity (domestic) |
SubcategorySubcategorySubcategorySubcategorySubcategorySubcategorySubcategory6Subcategory |
Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Electricity reconnectionsCases where regulation applied (number) |
Breaches (number)Breaches (number)Breaches (number)Breaches (number)Breaches (number)Breaches (number)Breaches (number)0Breaches (number) |
Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)0Exempt breaches under Regulation 9 (number) |
CategoryCategoryCategoryCategoryCategoryCategoryCategory0Category |
RegulationRegulationRegulationRegulationRegulationRegulationRegulationRegulationGas (micro-business) |
SubcategorySubcategorySubcategorySubcategorySubcategorySubcategorySubcategory3Subcategory |
Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Gas appointmentsCases where regulation applied (number) |
940
Breaches (number) |
106
Exempt breaches under Regulation 9 (number) |
0
Category |
RegulationRegulationRegulationRegulationRegulationRegulationRegulationRegulationElectricity (micro-business) |
SubcategorySubcategorySubcategorySubcategorySubcategorySubcategorySubcategory3Subcategory |
Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Electricity appointmentsCases where regulation applied (number) |
1,330
Breaches (number) |
117
Exempt breaches under Regulation 9 (number) |
76
Category |
RegulationRegulationRegulationRegulationRegulationRegulationRegulationRegulationAll gas and electricity (domestic and micro-business) |
SubcategorySubcategorySubcategorySubcategorySubcategorySubcategorySubcategory8 (3) (a)Subcategory |
Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Number of additional standard paymentsCases where regulation applied (number) |
0
Breaches (number) |
36
Exempt breaches under Regulation 9 (number) |
0
Category |
How we did in the second quarter of 2020
Category | Regulation | Subcategory | Cases where regulation applied (number) | Breaches (number) | Exempt breaches under Regulation 9 (number) |
---|---|---|---|---|---|
Gas (domestic) |
RegulationRegulationRegulationRegulationRegulationRegulationRegulation3 |
SubcategorySubcategorySubcategorySubcategorySubcategorySubcategorySubcategoryGas appointments |
Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)7,518 |
5,973
Breaches (number)Breaches (number)Breaches (number)Breaches (number)Breaches (number)Breaches (number)Breaches (number) |
5,949
Exempt breaches under Regulation 9 (number) |
Gas (domestic) |
RegulationRegulationRegulationRegulationRegulationRegulationRegulation4 |
SubcategorySubcategorySubcategorySubcategorySubcategorySubcategorySubcategoryFaulty gas meters |
58
Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number) |
Breaches (number)Breaches (number)4 |
2 |
Gas (domestic) |
RegulationRegulationRegulationRegulationRegulationRegulationRegulation5 |
SubcategorySubcategorySubcategorySubcategorySubcategorySubcategorySubcategoryFaulty gas prepayment meters |
2,995
Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number) |
Breaches (number)Breaches (number)18 |
Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)0 |
RegulationRegulationRegulationRegulationRegulationRegulationRegulationRegulationGas (domestic) |
SubcategorySubcategorySubcategorySubcategorySubcategorySubcategorySubcategory6Subcategory |
Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Gas reconnectionsCases where regulation applied (number) |
Breaches (number)Breaches (number)Breaches (number)Breaches (number)Breaches (number)Breaches (number)Breaches (number)0Breaches (number) |
Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)0Exempt breaches under Regulation 9 (number) |
CategoryCategoryCategoryCategoryCategoryCategoryCategory0Category |
RegulationRegulationRegulationRegulationRegulationRegulationRegulationRegulationElectricity (domestic) |
SubcategorySubcategorySubcategorySubcategorySubcategorySubcategorySubcategory3Subcategory |
Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Electricity appointmentsCases where regulation applied (number) |
Breaches (number)Breaches (number)Breaches (number)Breaches (number)Breaches (number)Breaches (number)10,240Breaches (number) |
Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)8,019Exempt breaches under Regulation 9 (number) |
Category8,010Category |
RegulationRegulationRegulationRegulationRegulationRegulationRegulationRegulationElectricity (domestic) |
SubcategorySubcategorySubcategorySubcategorySubcategorySubcategorySubcategory4Subcategory |
Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Faulty electricity metersCases where regulation applied (number) |
Breaches (number)Breaches (number)Breaches (number)Breaches (number)177Breaches (number) |
12
Exempt breaches under Regulation 9 (number) |
11
Category |
RegulationRegulationRegulationRegulationRegulationRegulationRegulationRegulationElectricity (domestic) |
SubcategorySubcategorySubcategorySubcategorySubcategorySubcategorySubcategory5Subcategory |
Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Faulty electricity prepayment metersCases where regulation applied (number) |
Breaches (number)Breaches (number)Breaches (number)Breaches (number)1,018Breaches (number) |
10
Exempt breaches under Regulation 9 (number) |
CategoryCategoryCategoryCategoryCategoryCategoryCategory0Category |
RegulationRegulationRegulationRegulationRegulationRegulationRegulationRegulationElectricity (domestic) |
SubcategorySubcategorySubcategorySubcategorySubcategorySubcategorySubcategory6Subcategory |
Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Electricity reconnectionsCases where regulation applied (number) |
Breaches (number)Breaches (number)Breaches (number)Breaches (number)Breaches (number)Breaches (number)Breaches (number)0Breaches (number) |
Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)0Exempt breaches under Regulation 9 (number) |
CategoryCategoryCategoryCategoryCategoryCategoryCategory0Category |
RegulationRegulationRegulationRegulationRegulationRegulationRegulationRegulationGas (micro-business) |
SubcategorySubcategorySubcategorySubcategorySubcategorySubcategorySubcategory3Subcategory |
Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Gas appointmentsCases where regulation applied (number) |
Breaches (number)Breaches (number)Breaches (number)Breaches (number)10Breaches (number) |
1
Exempt breaches under Regulation 9 (number) |
1
Category |
RegulationRegulationRegulationRegulationRegulationRegulationRegulationRegulationElectricity (micro-business) |
SubcategorySubcategorySubcategorySubcategorySubcategorySubcategorySubcategory3Subcategory |
Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Electricity appointmentsCases where regulation applied (number) |
Breaches (number)298Breaches (number) |
113
Exempt breaches under Regulation 9 (number) |
110
Category |
RegulationRegulationRegulationRegulationRegulationRegulationRegulationRegulationAll gas and electricity (domestic and micro-business) |
SubcategorySubcategorySubcategorySubcategorySubcategorySubcategorySubcategory8 (3) (a)Subcategory |
Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Number of additional standard paymentsCases where regulation applied (number) |
Breaches (number)Breaches (number)Breaches (number)Breaches (number)Breaches (number)Breaches (number)Breaches (number)0Breaches (number) |
13
Exempt breaches under Regulation 9 (number) |
CategoryCategoryCategoryCategoryCategoryCategoryCategory0Category |
How we did in the first quarter of 2020
Category | Regulation | Subcategory | Cases where regulation applied (number) | Breaches (number) | Exempt breaches under Regulation 9 (number) |
---|---|---|---|---|---|
Gas (domestic) |
RegulationRegulationRegulationRegulationRegulationRegulation3 |
SubcategorySubcategorySubcategorySubcategorySubcategorySubcategoryGas appointments |
Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)102,846 |
Breaches (number)Breaches (number)Breaches (number)Breaches (number)Breaches (number)Breaches (number)7,745 |
3,212 |
Gas (domestic) |
RegulationRegulationRegulationRegulationRegulationRegulation4 |
SubcategorySubcategorySubcategorySubcategorySubcategorySubcategoryFaulty gas meters |
Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)184 |
Breaches (number)43 |
32 |
Gas (domestic) |
RegulationRegulationRegulationRegulationRegulationRegulation5 |
SubcategorySubcategorySubcategorySubcategorySubcategorySubcategoryFaulty gas prepayment meters |
Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)8,423 |
Breaches (number)141 |
Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)0 |
RegulationRegulationRegulationRegulationRegulationRegulationRegulationGas (domestic) |
SubcategorySubcategorySubcategorySubcategorySubcategorySubcategory6Subcategory |
Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Gas reconnectionsCases where regulation applied (number) |
Breaches (number)Breaches (number)Breaches (number)Breaches (number)Breaches (number)Breaches (number)0Breaches (number) |
Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)0Exempt breaches under Regulation 9 (number) |
CategoryCategoryCategoryCategoryCategoryCategory0Category |
RegulationRegulationRegulationRegulationRegulationRegulationRegulationElectricity (domestic) |
SubcategorySubcategorySubcategorySubcategorySubcategorySubcategory3Subcategory |
Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Electricity appointmentsCases where regulation applied (number) |
Breaches (number)Breaches (number)Breaches (number)Breaches (number)Breaches (number)137,387Breaches (number) |
Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)19,166Exempt breaches under Regulation 9 (number) |
10,238
Category |
RegulationRegulationRegulationRegulationRegulationRegulationRegulationElectricity (domestic) |
SubcategorySubcategorySubcategorySubcategorySubcategorySubcategory4Subcategory |
Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Faulty electricity metersCases where regulation applied (number) |
Breaches (number)Breaches (number)Breaches (number)525Breaches (number) |
Exempt breaches under Regulation 9 (number)70Exempt breaches under Regulation 9 (number) |
55
Category |
RegulationRegulationRegulationRegulationRegulationRegulationRegulationElectricity (domestic) |
SubcategorySubcategorySubcategorySubcategorySubcategorySubcategory5Subcategory |
Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Faulty electricity prepayment metersCases where regulation applied (number) |
Breaches (number)Breaches (number)Breaches (number)2,767Breaches (number) |
Exempt breaches under Regulation 9 (number)24Exempt breaches under Regulation 9 (number) |
CategoryCategoryCategoryCategoryCategoryCategory0Category |
RegulationRegulationRegulationRegulationRegulationRegulationRegulationElectricity (domestic) |
SubcategorySubcategorySubcategorySubcategorySubcategorySubcategory6Subcategory |
Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Electricity reconnectionsCases where regulation applied (number) |
Breaches (number)Breaches (number)Breaches (number)Breaches (number)Breaches (number)Breaches (number)0Breaches (number) |
Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)0Exempt breaches under Regulation 9 (number) |
CategoryCategoryCategoryCategoryCategoryCategory0Category |
RegulationRegulationRegulationRegulationRegulationRegulationRegulationGas (micro-business) |
SubcategorySubcategorySubcategorySubcategorySubcategorySubcategory3Subcategory |
Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Gas appointmentsCases where regulation applied (number) |
Breaches (number)Breaches (number)Breaches (number)895Breaches (number) |
294
Exempt breaches under Regulation 9 (number) |
CategoryCategoryCategory30Category |
RegulationRegulationRegulationRegulationRegulationRegulationRegulationElectricity (micro-business) |
SubcategorySubcategorySubcategorySubcategorySubcategorySubcategory3Subcategory |
Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Electricity appointmentsCases where regulation applied (number) |
2,628
Breaches (number) |
Exempt breaches under Regulation 9 (number)606Exempt breaches under Regulation 9 (number) |
345
Category |
RegulationRegulationRegulationRegulationRegulationRegulationRegulationAll gas and electricity (domestic and micro-business) |
SubcategorySubcategorySubcategorySubcategorySubcategorySubcategory8 (3) (a)Subcategory |
Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Cases where regulation applied (number)Number of additional standard paymentsCases where regulation applied (number) |
Breaches (number)Breaches (number)Breaches (number)Breaches (number)Breaches (number)Breaches (number)0Breaches (number) |
Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)Exempt breaches under Regulation 9 (number)427Exempt breaches under Regulation 9 (number) |
CategoryCategoryCategoryCategoryCategoryCategory0Category |