Coronavirus (COVID-19)

We’re taking all necessary measures to help ensure the safety of our customers and employees.

Find out what we're doing about the coronavirus

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Help with switching

  1. Switching energy supplier
  2. View our tariffs
  3. The Ofgem price cap

Questions we get asked

  1. How long does it take to switch energy supplier?
  2. My fixed term tariff is coming to an end, what should I do?
  3. What happens when I switch to npower?
  4. I'm switching to npower. Do I need to notify my existing supplier?
  5. Thinking of leaving npower?

More information on switching

Find out what you can expect when you switch to us. You can even track your switch online, every step of the way.

Learn more about switching suppliers

Ways to get in touch with us

Our Live Chat is currently very busy, and you could be waiting longer than usual. You may find it quicker to try our frequently asked questions or visit the help and support section. To get you to the right person faster, please have your account number handy when you contact us.

Live Chat

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