Contact us about prepayment meters
Longer than usual wait times
We’re taking all necessary measures to help ensure the safety of our customers and employees.
Get set for winter
Find out how paying a bit more now can help prevent a problem later.
More prepayment help
Find more information on how prepayment works, and whether a prepayment meter might be right for you.
Ways to get in touch with us
Our Live Chat is currently very busy, and you could be waiting longer than usual. You may find it quicker to try our frequently asked questions or visit the help and support section. To get you to the right person faster, please have your account number handy when you contact us.