Trying to get in touch?

With the coronavirus situation, you may find it quicker to try our frequently asked questions or visit the help and support section. You can also log in to your online account to send a meter reading, make a payment or check you're on the best tariff. If you've lost power, see our emergency information for help.

Find out what we're doing about the coronavirus

Prepayment help

  1. Get a replacement payment key or card
  2. Topping up credit on your meter
  3. Prepayment meter error messages

Questions we get asked

  1. Can I exchange my prepayment meter for a normal credit meter?
  2. How can I check how much debt is on my prepayment meter?
  3. I have a prepayment meter - why do I pay a standing charge?

More prepayment help

Find more information on how prepayment works, and whether a prepayment meter might be right for you.

Learn more about prepayment

Ways to get in touch with us

To get you to the right person faster, please have your account number handy when you contact us.

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