Trying to get in touch?

With the coronavirus situation, you may find it quicker to try our frequently asked questions or visit the help and support section. You can also log in to your online account to send a meter reading, make a payment or check you're on the best tariff. If you've lost power, see our emergency information for help.

Find out what we're doing about the coronavirus

npower is now part of the E.ON group

You can learn more about the changeover, and find answers to common questions, by visiting our dedicated page about npower and E.ON.

If you still have any questions about your account moving to E.ON, please get in touch.

Please don’t contact E.ON until you've been told your account has been moved across - our colleagues there won’t be able to help you until then.

Ways to get in touch with us

To get you to the right person faster, please have your account number handy when you contact us.

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